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- Tasks: Support the commercial team with quotes, process orders, and manage customer enquiries.
- Company: CSafe, a leader in thermal shipping solutions for pharmaceuticals.
- Benefits: Gain valuable experience in customer service within a global company.
- Why this job: Make a difference by ensuring patients receive vital medicines on time.
- Qualifications: 2 years of customer service experience and strong communication skills required.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life‑enhancing pharmaceuticals. With a “client‑first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry‑leading products in both the active and passive segments.
Job Purpose: Reporting directly to the Customer Service Manager, the Customer Service Representative is responsible for supporting the commercial team with quotes and lead times, coordinating, and processing all incoming orders/leases, and supporting all external logistical requirements.
Role and Responsibilities:
- Processing purchase orders or leases, across a limited range of CSafe’s products and services.
- Answering relevant incoming customer enquiries, using your in‑depth knowledge of products, and utilising all relative internal channels.
- Liaising with all relevant internal departments regarding the management of enquiries and orders or lease requests through to completion – providing a true end‑to‑end customer experience.
- Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
- Ensuring your personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
- From time to time, as requested by management it may be necessary to carry out extra duties in addition to those listed.
- Take part in all identified training to ensure skills are in line with the job role requirements.
Requirements:
Experience and Qualifications:
- Minimum of 2 year’s prior experience in Customer Services.
- Prior experience working within a team environment.
- Familiarity with Sage X3 and Wave Reaction.
- Fluency in English both in written and verbal communication.
- Proficient IT skills for system management and Office 365 based applications.
- Analyse situations.
- Listen effectively and communicate clearly.
- Problem‑solving skills.
- Planning, organising and time management skills.
- Positive approach to correcting errors and ensuring reduction of future errors.
- Excellent attention to detail.
- Strong team orientation - able to work effectively in multiple teams simultaneously.
- Resilience with the ability to work under pressure.
Customer Service Representative - 12 month FTC employer: CSafe Global Group
Contact Detail:
CSafe Global Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - 12 month FTC
✨Tip Number 1
Get to know the company inside out! Research CSafe's products and services, especially their thermal shipping solutions. This will help you answer questions confidently and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, make sure you can explain things clearly and concisely. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved customer issues effectively. Be ready to share these during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at CSafe. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative - 12 month FTC
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past. Use specific examples that showcase your problem-solving skills and ability to communicate clearly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love it when candidates show they understand our mission and values, so make it personal!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your enthusiasm shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at CSafe Global Group
✨Know Your Stuff
Make sure you’re familiar with CSafe’s products and services. Brush up on their thermal shipping solutions and how they cater to the pharmaceutical industry. This knowledge will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve successfully resolved customer complaints or managed enquiries. Highlight your problem-solving skills and how you’ve contributed to a positive customer experience, as this is key for the Customer Service Representative role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen effectively. This means not just hearing the questions but also understanding them fully before responding. It shows that you value communication and are ready to engage with customers in a similar way.
✨Be Ready for Teamwork Questions
Since the role requires working within multiple teams, be prepared to discuss your experience in team environments. Think of specific instances where you collaborated with others to achieve a goal, and how you handled any challenges that arose.
