Overview
In this Team Lead role, you oversee the day-to-day delivery of high-quality certification and testing services for a defined product group, ensuring financial and operational targets are met. You guide a small team, align activities with corporate policies, and provide technical oversight to maintain CSA Mark integrity. You drive service quality, safety, and client satisfaction while shaping capability through staff development. This position offers impact across product testing, standards interpretation, and process optimization within a global lab and services network.
Responsibilities
- Manage day-to-day operation and delivery of certification and testing services for the product group
- Schedule, assign work, and control service delivery output
- Lead and develop staff; hire, train, discipline, and performance management
- Develop and monitor budget, capacity, and capital equipment needs
- Ensure compliance with divisional and corporate policies; drive quality and safety
- Respond to customer inquiries and resolve issues around scheduling and project completion
- Authorize certification reports and ensure completion of certification projects
- Prepare monthly management and performance reports focusing on productivity, quality, and financial targets
- Monitor and improve service delivery against plan objectives and KPIs
- Lead audits and corrective actions to address non-conformances
- Mentors staff and supports career development and knowledge transfer
- Maintain test data integrity and ensure adherence to standards and testing procedures
- Oversee field testing and witness testing where required
- Communicate effectively with customers, auditors, and internal stakeholders
Key requirements
- Bachelor in Engineering (or degree in Engineering)
- 5-7 years of job-related experience
- 3-5 years of managerial/supervisory experience
- Thorough knowledge of Standards and testing procedures
- Strong knowledge of CSA certification options and services
- Excellent interpersonal, communication, and presentation skills
- Conflict resolution, organizational and time management skills
- Ability to work unsupervised and in a team environment
- Fluent English; effective external communication
- Experience with financial forecasting and business planning
- Proficiency in technical report writing and MS Office
- Ability to travel internationally as needed
- Strong problem solving and analytical capabilities
- strong communication and presentation skills
- conflict resolution
- customer focus
- Standards interpretation
- Testing procedures knowledge
- CSA certification options and programs
