At a Glance
- Tasks: Lead a team to deliver high-quality certification and testing services.
- Company: Join CSA Group, a global leader in safety and sustainability.
- Benefits: Enjoy competitive pay, career growth, and a diverse work environment.
- Other info: Dynamic workplace with opportunities for professional development.
- Why this job: Make a real impact on safety and innovation in various industries.
- Qualifications: Bachelor's degree in Engineering and managerial experience required.
The predicted salary is between 45000 - 55000 £ per year.
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
Manages the day-to-day delivery of high quality certification and testing services for a designated product group. Responsible for ensuring operational and financial targets are met for the assigned group. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives.
Working Relationships:
- Reports to Operations Manager
- Supervises some Certifiers (I, II, III)
Dimensions:
- Manages the day-to-day operation and delivery of certification and testing services in the assigned product group.
- Staff size - approximately 5-10 employees
Principal Duties & Responsibilities:
- Schedules, assigns work and controls service delivery output.
- Manages all aspects of the employee’s work; allocates resources as required; monitors daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets.
- Determines and initiates actions required to improve service delivery.
- Corrects operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met.
- Develops and assigns performance/productivity goals and monitors the efficiency levels of staff to ensure high quality execution of certification and testing services.
- Assists in the growth of employees through training and career development activities.
- Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager.
- Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area.
- Manages and resolves customer issues concerning certification and testing on a regular basis.
- Ensures all staff is trained in appropriate work methods and is compliant with divisional quality and safety procedures.
- Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures.
- Develops monthly management reports.
- Manages certification projects concurrently and ensures completion within time frames and cost deadlines.
- Prepares and/or signs Certification Reports and Certificates of Compliance.
- Maintains accurate, orderly and complete test data.
- Provides technical guidance and training.
Work Environment:
- Normal office environment (most of the time)
- Some physical effort is required working with tools and testing configurations
- Occasional travel (up to international) no longer than 1 week at a time
Preferred Education & Experience:
- Bachelor's degree in Engineering with 5-7 or more years of job related experience
- 3-5 years of managerial/supervisory experience
- Thorough knowledge of Standards and testing procedures
- Good interpersonal, communication and presentation skills required
- Strong organizational and time management skills to complete job tasks independently and in a time-efficient manner
This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws.
Team Lead in Deeside employer: CSA
CSA Group is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members are encouraged to make a meaningful impact on safety and sustainability. Located in Hawarden, employees benefit from a collaborative environment that fosters innovation and provides opportunities for career advancement through training and mentorship. With a commitment to diversity, equity, and inclusion, CSA Group ensures that every employee's contributions are valued and recognised.
