Team Lead

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It has been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Responsibilities

• Manages day-to-day operation and delivery of certification and testing services in the assigned product group.
• Schedules, assigns work and controls service delivery.
• Ensures all aspects of the services delivered meet divisional and corporate policies and procedures.
• Determines and initiates actions required to improve service delivery.
• Corrects operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met.
• Manages employees by providing direction and leadership to all service delivery employees within the designated area.
• Hires, trains, disciplines and terminates staff as required.
• Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager.
• Monitors progress towards accomplishing plan objectives and budget targets.
• Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area.
• Manages and resolves customer issues concerning certification and testing on a regular basis.
• Ensures the high quality and safe delivery of certification and testing services within the product group.
• Monitors the quality of the work completed by the product group staff.
• Responds to non-conformances resulting from everyday operations, quality and safety audits and implements corrective actions.
• Assures service delivery and leads certification projects as necessary.
• Develops monthly management reports.
• Ensures that corporate and divisional procedures and guidelines are effectively communicated and implemented in the unit.
• Evaluates products against requirements of the national/international standards and precedent decisions.
• Prepares and/or signs Certification Reports and Certificates of Compliance.
• Maintains accurate, orderly and complete test data.
• Evaluates and qualifies companies in the administration of Certification Programs.
• Provides technical information service to clients.

Education & Experience

• Bachelor's degree in Engineering with 5-7 or more years of job related experience.
• 3-5 years of managerial/supervisory experience.
• Thorough knowledge of Standards and testing procedures.
• Thorough knowledge of CSA certification options, programs and services applicable to a variety of equipment.
• Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins and technical articles in area of specialty.

Skills

• Good interpersonal, communication and presentation skills required.
• Conflict resolution skills to deal with employee and customer issues.
• Strong organizational and time management skills to complete job tasks independently and in a time-efficient manner.
• Ability to work unsupervised, in a team-based work environment.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.