At a Glance
- Tasks: Lead a team to deliver high-quality certification and testing services for innovative products.
- Company: Join CSA Group, a global leader in safety and sustainability standards.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Dynamic office environment with occasional travel and opportunities for professional development.
- Why this job: Make a real impact by ensuring safe products are available in the marketplace.
- Qualifications: Bachelor's degree in Engineering and 5-7 years of relevant experience required.
The predicted salary is between 45000 - 55000 £ per year.
Manages the day-to-day delivery of high quality certification and testing services for a designated product group.
Responsible for ensuring operational and financial targets are met for the assigned group.
Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives.
Provides high quality certification services which meets the clients' needs in the most efficient and effective manner possible, while ensuring safe products are available in the public marketplace.
This activity requires interpretation of standards, processes and procedures as well as providing technical guidance; analysis; product testing information; compliance and maintenance recommendations; technical reviews and independent checks.
Seeks career related training and builds experience towards improving competencies needed to safeguard the integrity of the CSA Mark.
Working Relationships
- Reports to Operations Manager
- Supervises some Certifiers (I, II, III)
- Dimensions
- Manages the day-to-day operation and delivery of certification and testing services in the assigned product group.
- Staff size- approximately 5-10 employees
- Ensures all aspects of the services delivered meet divisional and corporate policies and procedures.
- Principal Duties & Responsibilities
- Manages day-to-day operation and delivery of certification and testing services in the assigned product group.
Schedules, assigns work and control service delivery output.
Manages all aspects of the employee's work; allocates resources as required; monitors daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets.
Ensures all aspects of the services delivered meet divisional and corporate policies and procedures.
Determines and initiates actions required to improve service delivery.
Corrects operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met.
- Manages employees by providing direction and leadership to all service delivery employees within the designated area.
Hires, trains, disciplines and terminates staff as required.
Develops and assigns performance/productivity goals and monitors the efficiency levels of staff to ensure high quality execution of certification and testing services.
Assists in the growth of employees through training and career development activities.
Approves employee overtime, vacation, and expense accounts as appropriate.
- Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager.
Determines annual capital and capacity requirements and develops forecasts based on these determinations.
Monitors progress towards accomplishing plan objectives and budget targets, including purchase and installation of capital equipment.
Identifies and implements any corrective actions required to achieve goals.
Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area.
- Manages and resolves customer issues concerning certification and testing on a regular basis.
Responds to general questions; provides technical assistance, discusses and resolves issues around scheduling and project completion.
Identifies and resolves customer complaints and employee related performance issues.
Cultivates good CSA-customer and employee-manager working relationships.
- Responsible to ensure the high quality and safe delivery of certification and testing services within the product group.
Ensures all staff is trained in appropriate work methods and is compliant with divisional quality and safety procedures.
Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures.
Responds to non-conformances resulting from everyday operations, quality and safety audits and implements corrective actions.
Demonstrates and promotes a commitment to service delivery quality and safety.
- Assures service delivery and leads certification projects as necessary.
Reviews and signs-off work; authorizes certification reports; conducts assignments and performs assessments in manufacturing and service industries against internationally recognized standards may also be required.
- Develops monthly management reports.
Provides regular information on the product group's financial results, productivity, customer satisfaction, and safety as requested by the Operations Manager.
Contributes to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development.
- Ensures that corporate and divisional procedures and guidelines are effectively communicated and implemented in the unit.
Disciplines staff that fails to comply with communicated policies and procedures.
Informs staff of relevant organizational or work changes as appropriate.
- Manages certification projects concurrently and ensures completion within time frames and cost deadlines.
Evaluates products against requirements of the national/international standards and precedent decisions.
Makes technical decisions.
- Reviews test data, reports and authorizes application of CSA Mark.
Prepares and/or signs Certification Reports and Certificates of Compliance.
Makes field trips and performs test work at manufacturer's facilities as required.
- Performs witness testing at clients or third party facility for certification.
Provides client with assistance in solving problems/failures without divulging proprietary information
- Maintains accurate, orderly and complete test data.
May be required to overview laboratory tests.
Analyzes test results and determines compliance.
May identify reasons for inconsistencies between data and expected results.
Conducts construction evaluation, ensuring the unit complies with the construction section of the standard; identifies rationale for compliance or non-compliance.
- Evaluates and qualifies companies in the administration of Certification Programs.
Reviews customer test methods and systems; reviews new/old product designs and all applicable documentation.
Ensures all test equipment and quality procedures are within guidelines.
Provides technical briefings on new and existing requirements.
- Provides technical information service to clients.
Liaison with customers in the design stage to ensure requirements of national/international standards are met without compromising confidentiality.
Provides technical guidance and training.
Answers inquiries regarding standards and legal requirements.
- Qualified to perform (CB) Report reviews and conduct Category Audits. Acts as a mentor.
Work Environment
- Normal office environment (most of the time)
- Some physical effort is required working with tools and testing configurations
- Extended periods of sitting during meetings and office work (often)
- Mix of standing, sitting and walking during lab time and examination of equipment
- May require lifting of samples into sample test areas
- Occasionally exposed to dirty/hazardous environments at client facilities
- Visit laboratory or customer facility (rarely)
- Occasional travel (up to international) no longer than 1 week at a time
- Bachelor's or degree in Engineering with 5-7 or more years of job related experience
- 3-5 years of managerial/supervisory experience
- Thorough knowledge of Standards and testing procedures
- Thorough knowledge of CSA certification options, programs and services applicable to a variety of equipment
- Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins and technical articles in area of specialty
- Good interpersonal, communication and presentation skills required
- Conflict resolution skills to deal with employee and customer issues
- Strong organizational and time management skills to complete job tasks independently and in a time-efficient manner
- Ability to work unsupervised, in a team-based work environment
- English fluent
- Ability to communicate effectively with external customers, auditors, QA Managers and technical staff
- Customer satisfaction focus
- Ability to assess and report on upcoming product trends within the assigned market group
- Problem resolution to deliver high quality and timely service
- Analysis required to formulate financial and business plan forecasts
- Reads, interprets and develops engineering drawings
- Technical report writing
- Computer proficiency (Word processing, Microsoft Word, Excel); keyboarding
- Use of various lab equipment, instruments and tools
This position requires regular attendance and punctuality in accordance with Company policies.
Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.
It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do.
We're looking for people like you to help make it happen.
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Team Lead in Shotton employer: CSA Group
CSA Group is an exceptional employer that fosters a culture of innovation and collaboration, making a significant impact on safety and sustainability worldwide. With a commitment to employee growth, we offer extensive training and mentorship opportunities, ensuring that our Certification Specialists thrive in their roles while contributing to meaningful projects. Located in Canada, our diverse and inclusive work environment encourages creativity and teamwork, making it an ideal place for professionals seeking to advance their careers in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead in Shotton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Team Lead role you’re after at CSA Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at CSA Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at CSA Group.
✨Apply Through Company Websites
When you spot a role like Team Lead at CSA Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Team Lead in Shotton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Team Lead, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at CSA Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to CSA Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at CSA Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with CSA Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like CSA Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
