At a Glance
- Tasks: Conduct factory inspections and ensure product compliance with safety standards.
- Company: Join CSA Group, a global leader in testing and certification.
- Benefits: Flexible hours, generous pension, private medical insurance, and tuition reimbursement.
- Other info: Diverse and inclusive workplace with opportunities for growth and recognition.
- Why this job: Make a real impact on safety and sustainability while travelling and working independently.
- Qualifications: Degree in Engineering or related field, strong communication skills, and ability to travel.
The predicted salary is between 29700 - 36300 £ per year.
- Employment Status: Regular Time Type: Full time
- About CSA Group
BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.
It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do.
We're looking for people like you to help make it happen.
Job Summary
The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark.
Responsibilities
- Conduct factory inspections at CSA authorized factories (remote and on-site).
- Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report; review quality control and testing documentation.
- Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
- Review previous FIR's to determine if previous deviations have been corrected.
- With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action.
- Maintain contact with clients by following up, providing information, and responding to inquiries.
- Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.
Qualifications
- Electrical, Mechanical or Chemical Engineering or Associates Degree Licensed Electrician with related experience
- Bachelor’s Degree in Engineering
- 3-5 years experience (industry related experience will be an asset)
- Ability to work remotely and independently (Home office)
- Strong-effective communication skills
- Strong conflict resolution skills to be able to handle difficult situations
- Ability to read and interpret engineering drawings and test data
- Computer skills (word processing, e-mail)
- Usage of calibrated measurement instruments, high voltage test equipment, hand tools
- Ability to manage multiple inspection files and changing schedules and deadlines with supervision
- Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
- Good communication skills in English (oral and written)
- Knowledge of an additional European language (i. e.: German or French or Italian) welcome
- Ability to travel as needed and/or with short notice. This job requires 75% of travelling.
What we offer
- An interesting and highly varied job
- Permanent full time contract
- Flexible working hours
- Generous Pension
- Life Insurance
- Private Medical Insurance and Cashplan
- Cyclescheme
- Tuition Reimbursement Scheme
- Referral Incentives
- Rewards & Recognition Service Awards
- Wellness Reimbursement
- Enhanced Family Friendly Leave
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.
We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws.
We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.
CSA Group’s Testing, Inspection, and Certification (TIC) services help customers around the world demonstrate compliance, build trust, and bring safe, reliable products to market.
CSA Group’s Testing, Inspection and Certification (TIC) organization supports market access and innovation, addressing the compliance of emerging, complex technologies through expert testing, inspection, and certification services.
CSA Group provides comprehensive testing, inspection, and certification services that help global manufacturers demonstrate compliance with applicable safety, environmental, and performance requirements.
We support our clients’ needs in bringing their products to market with confidence, offering deep technical expertise and industry-leading service delivery across a wide range of current and emerging technologies.
Our knowledgeable and helpful assistance builds trust in products, systems, and innovations used every day around the world.
140+ International Markets Our global labs provide certification services to help you access over 140 markets worldwide.
Established Credibility We are a true global leader in testing, inspection, and certification, with the CSA mark appearing on billions of qualified products worldwide.
Faster, Reliable Results Our turnaround times can help get your product to market with speed and efficiency.
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Field Service Representative (m/f/d) - Inspections - United Kingdom employer: CSA Group
CSA Group is an exceptional employer that fosters a culture of innovation and collaboration, making a significant impact on safety and sustainability worldwide. With a commitment to employee growth, we offer extensive training and mentorship opportunities, ensuring that our Certification Specialists thrive in their roles while contributing to meaningful projects. Located in Canada, our diverse and inclusive work environment encourages creativity and teamwork, making it an ideal place for professionals seeking to advance their careers in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative (m/f/d) - Inspections - United Kingdom
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to CSA Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for CSA Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up CSA Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Representative (m/f/d) - Inspections - United Kingdom
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at CSA Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at CSA Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at CSA Group.
How to prepare for a job interview at CSA Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that CSA Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in CSA Group but also helps you get a feel for whether you’d thrive in that environment.
