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- Tasks: Support sales and customer service for national and international clients in the TIC area.
- Company: Join CSA Group, a global leader in testing, inspection, and certification since 1919.
- Benefits: Enjoy a competitive salary, fitness programs, pension plan, and flexible working hours.
- Why this job: Make a positive impact while growing your career in a dynamic sales environment.
- Qualifications: 2-5 years of experience in customer service or sales; knowledge of Salesforce is a plus.
- Other info: Work with a passionate team dedicated to making the world safer and more sustainable.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Statut d'emploi: Permanent
Type d'heures: À temps plein
Nous avons besoin de vous pour former une équipe de calibre mondial. Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable. Cet idéal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.
Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.
Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
Résumé du travail:
For our further expansion of our Sales Team we are looking for a Customer Care Specialist - Industrial.
These are your tasks:
- Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area.
- Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order.
- Recording and maintaining accurate and complete customer master data in the CRM system.
- Assist in achieving company goals and increasing revenues.
- Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team.
- Occasional client/trade show visits and involvement in client events.
We expect:
- Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable.
- 2-5 years of relevant work experience.
- Knowledge of Salesforce and Workday is an advantage.
- Knowledge of the testing and certification industry is an advantage.
- Very good customer service skills, high service orientation and communication skills.
- Detail orientation and ability to handle multiple tasks/projects simultaneously.
- Independent and result-oriented way of working.
What we offer:
- An interesting and varied job in the sales area to support the continuous growth of CSA Group.
- Function as internal sales and customer contact for all commercial-related topics.
- Fitness & Health Program for a relaxed balance to the daily work routine.
- Company pension plan.
- Permanent contract.
- Generous company benefit package.
- Flexible working within core working hours.
- Wellness Reimbursement.
- Access to Health & Wellbeing Resources.
PLEASE NOTE: For this position you must have the right to work in the UK as we are unable to offer Skilled Worker Visa sponsorship for this role.
Customer Care Specialist - Industrial in Deeside employer: CSA Group
Contact Detail:
CSA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Industrial in Deeside
✨Tip Number 1
Get to know the company inside out! Research CSA Group's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and sales. Think about your past experiences and how they align with the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Specialist - Industrial in Deeside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Specialist role. Highlight your relevant experience in customer service and any technical knowledge you have, especially in the TIC area. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention any specific experiences that relate to the tasks listed in the job description.
Showcase Your Communication Skills: As a Customer Care Specialist, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at CSA Group
✨Know Your Stuff
Make sure you understand the testing, inspection, and certification (TIC) industry. Brush up on CSA Group's services and how they impact customer safety and performance. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your high service orientation and communication skills, which are crucial for this position.
✨Familiarise Yourself with CRM Tools
If you have experience with Salesforce or Workday, be ready to discuss it. If not, do a bit of research on these tools and how they can enhance customer relationship management. Showing that you're tech-savvy will give you an edge in the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or future projects. This shows that you're not just interested in the job but also in how you can contribute to the company's mission of making the world safer and more sustainable.
