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- Tasks: Support sales and customer service for national and international clients in the TIC area.
- Company: Join CSA Group, a leader in testing, inspection, and certification with a global presence.
- Benefits: Enjoy flexible working hours, wellness reimbursement, and a generous benefits package.
- Why this job: Make a real impact while working in a diverse and inclusive environment focused on safety and sustainability.
- Qualifications: 2-5 years of relevant experience; knowledge of Salesforce is a plus.
- Other info: Must have the right to work in the UK; no visa sponsorship available.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Join to apply for the Customer Care Specialist – Industrial role at CSA Group
Employment Status
Regular
Time Type
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It\’s been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products – from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people\’s lives through the work that we do. We\’re looking for people like you to help make it happen.
Job Summary
For our further expansion of our Sales Team we are looking for a
Customer Care Specialist – Industrial (m/f/d)
These Are Your Tasks
- Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area
- Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order
- Recording and maintaining accurate and complete customer master data in the CRM system
- Assist in achieving company goals and increasing revenues
- Proactively market CSA\’s portfolio of services to existing customers in collaboration with the marketing team
- Occasional client/trade show visits and involvement in client events
We Expect
- Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable
- 2-5 years of relevant work experience desirable
- Knowledge of Salesforce and Workday is an advantage
- Knowledge of the testing and certification industry is an advantage
- Very good customer service skills, high service orientation and communication skills
- Detail orientation and ability to handle multiple tasks/projects simultaneously
- Independent and result-oriented way of working
What We Offer
- An interesting and varied job in the sales area to support the continuous growth of CSA Group
- Function as internal sales and customer contact for all commercial-related topics
- Fitness & Health Program for a relaxed balance to the daily work routine
- Company pension plan
- Permanent contract
- Generous company benefit package
- Flexible working within core working hours
- Wellness Reimbursement
- Access to Health & Wellbeing Resources
Please Note
- For the UK CCS Position you must have the right to work in the UK. We are unable to offer Skilled Worker Visa sponsorship for this role.
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.
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Customer Care Specialist - Industrial employer: CSA Group
Contact Detail:
CSA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Industrial
✨Tip Number 1
Familiarise yourself with the testing, inspection, and certification (TIC) industry. Understanding the key players, trends, and challenges in this field will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Salesforce and Workday skills. If you have experience with these platforms, be ready to discuss how you've used them in previous roles. If not, consider taking a quick online course to get a basic understanding, as this could set you apart from other candidates.
✨Tip Number 3
Prepare examples of your customer service experience. Think of specific situations where you successfully resolved customer issues or improved their experience. This will showcase your strong service orientation and communication skills, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of CSA Group. Reach out on LinkedIn or attend industry events to gain insights about the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Customer Care Specialist - Industrial
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Specialist - Industrial. Familiarise yourself with the testing, inspection, and certification (TIC) industry to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant work experience, particularly in customer service or sales roles. Mention specific achievements that demonstrate your ability to support sales processes and manage customer inquiries effectively.
Showcase Your Skills: Make sure to highlight your customer service skills, attention to detail, and ability to handle multiple tasks. If you have experience with Salesforce or Workday, mention this as it is considered an advantage for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the position and how your background aligns with CSA Group's mission. Use specific examples to illustrate your skills and experiences that relate to the job description.
How to prepare for a job interview at CSA Group
✨Know the Company Inside Out
Before your interview, make sure to research CSA Group thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
Since the role requires 2-5 years of relevant work experience, be prepared to discuss your previous roles in customer service or sales. Use specific examples that demonstrate your skills in handling customer inquiries and processing orders.
✨Demonstrate Your Customer Service Skills
As a Customer Care Specialist, excellent communication and service orientation are key. Prepare to share examples of how you've successfully resolved customer issues or improved customer satisfaction in past roles.
✨Familiarise Yourself with CRM Tools
Knowledge of Salesforce and Workday is advantageous for this position. If you have experience with these tools, be ready to discuss how you've used them to manage customer data and improve sales processes.
