Commercial Manager, Field Approvals

Status: Permanent

Hours: Full-time

We need you to build a world-class team. CSA Group's activities are based on achieving an ideal: making the world better, safer, and more sustainable. This ideal has been at the heart of our mission since 1919, the year we developed our first engineering standard for railway bridges. Today, nearly 100 years later, CSA Group has over 3,500 standards, codes, and related products. Headquartered in Canada, CSA Group operates globally with over 30 laboratories and offices in Europe, Asia, and North America. We provide testing, inspection, and certification services for a wide range of products—from household items to cutting-edge technologies—to ensure they meet strict safety, performance, and environmental impact requirements. Our employees take pride in their work having a positive impact on people's lives. We need people like you to continue our mission.

Job Summary: The Commercial Manager, Field Approvals leads the quoting and scheduling team for CSA Group’s Field Approval services, which provide on-site inspection and approval of equipment and installations for clients worldwide. The role provides the guidance and accountability the team needs to meet commercial targets, improves scheduling efficiency, and supports account growth. Working as part of a global team, the Commercial Manager partners with clients, Operations, and regional teams to ensure projects are quoted, scheduled, and delivered in a way that exceeds customer expectations.

Responsibilities:

• Sales Leadership: Lead and coach the quoting and scheduling team to improve response time, quote quality, follow-up, and win rate. Set annual goals, monitor results against targets, and hold the team accountable.
• Team Development: Hire, train, and develop team members so commercial objectives and targets are met.
• Scheduling Efficiency: Own scheduling performance across Field Approval services. Work with Operations to improve resource utilization, reduce lead times, and keep client projects on schedule.
• Global Coordination: Partner with CSA Group teams in other regions on projects that span multiple locations, ensuring scope, scheduling, and handoffs stay aligned.
• Account Growth: Support new account acquisition and grow existing accounts through cross-selling of CSA Group services, focusing on systems-level opportunities such as production line and process equipment, manufacturing facilities, and large capital projects.
• Customer Escalations: Act as the decision maker on escalated customer issues and complaints.
• Pipeline and Process Improvement: Manage the pipeline and revenue forecasts using CRM data. Continually improve quoting and scheduling processes for efficiency and consistency.
• Travel: Some domestic and international travel, about 15% of the time, will be needed.

Qualifications:

• College degree in Business Administration, Engineering, or a related discipline, and/or ten or more years of B2B or technical sales experience, with a proven record of exceeding targets.
• Three or more years managing a sales or customer service team.
• Experience managing high-volume inbound sales or quote requests.
• Experience coordinating with teams across multiple regions or countries is a strong asset.
• Experience in the TIC (Testing, Inspection, and Certification) industry or with industrial, manufacturing, or capital equipment customers is preferred.
• Familiarity with field evaluation, machinery safety, or semiconductor equipment standards (such as SPE-1000, NFPA 79, or SEMI S2) is a plus.
• Strong command of CRM tools and sales metrics.
• Excellent communication and coaching skills, with the ability to influence teams outside your direct reporting line.
• Ability to manage competing priorities, shifting schedules, and multiple deadlines.