Sales Operations Support in Gloucester

Company Overview

CSA Cyber (Cyber Security Associates Ltd) is a UK-based cyber security specialist providing end-to-end managed and professional services to organisations across multiple sectors. Founded in 2013 and now part of the FluidOne Group, CSA Cyber combines deep technical expertise with a consultative, client-focused approach to help businesses detect, protect against, and respond to evolving cyber threats. At the core of CSA Cyber’s capability is its UK-based 24/7 Security Operations Centre (SOC), delivering Managed Detection & Response (MDR) services that provide continuous monitoring, threat detection, and incident response. This is complemented by a comprehensive portfolio of services including offensive security, risk and compliance consultancy, vulnerability management, and strategic advisory services such as vCISO. The organisation supports a diverse client base across multiple sectors and is recognised for delivering scalable, enterprise-grade cyber security solutions aligned to client needs.

Job Description

We are seeking a highly organised and detail-oriented Sales Operations Support professional to join our commercial team, reporting directly into the Customer Retention Manager. This role will play a critical part in supporting the day-to-day operational effectiveness of the sales and retention functions, ensuring processes are executed accurately and efficiently across renewals, sales order management, and administrative activities. Operating within a fast-paced commercial environment, you will be responsible for supporting revenue retention and sales activity through strong process management, attention to detail, and proactive coordination across teams. This position is well suited to an individual at the early stage of their career, looking to develop experience in sales operations, customer lifecycle management, and commercial support within a growing cyber security business.

Key Responsibilities:

• Support the renewal process, ensuring all upcoming renewals are tracked, actioned, and progressed in a timely manner in coordination with the Customer Retention Manager and wider sales team.
• Prepare and send sales orders, ensuring all documentation is accurate, complete, and aligned with agreed commercial terms prior to issuance to clients.
• Provide administrative support to the sales team, including assisting with quotes, proposals, and sales documentation to support ongoing opportunities.
• Maintain high-quality CRM hygiene, ensuring all records, renewal opportunities, and sales activities are up to date and accurate.
• Ensure completeness and consistency of collateral, maintaining sales templates, documentation, and supporting materials to a high standard.
• Support pipeline and reporting activities, assisting with tracking renewals, sales activity, and ensuring data integrity across systems.
• Coordinate with internal teams, including finance and sales, to resolve order queries, ensure smooth processing, and support overall commercial operations.
• Undertake general administrative tasks, providing flexible support across the commercial function as required.

Essential

Organisation & Administration

• Strong organisational and time management skills, with the ability to manage multiple tasks simultaneously.
• High attention to detail, particularly in documentation, data accuracy, and process adherence.
• Structured and methodical approach to completing administrative processes.

Communication & Team Support

• Strong written and verbal communication skills.
• Ability to work collaboratively with sales, finance, and customer success teams.
• Professional and responsive approach to internal and external communication.

Systems & Process Discipline

• Ability to maintain accurate records and ensure data consistency.
• Strong focus on following processes and maintaining operational discipline.

Personal Traits

• Proactive, reliable, and highly organised.
• Positive attitude with a willingness to support team objectives.
• Strong sense of ownership and accountability for task completion.
• Eagerness to learn and develop within a commercial environment.

Desirable Experience

• Previous experience in an administrative, sales support, or customer service role.
• Experience supporting a sales or commercial team.

Technical & Industry Awareness

• Basic understanding of sales processes and customer lifecycle management.
• Interest in cyber security, IT services, or technology environments.

Additional Attributes

• Experience using CRM platforms (e.g. Salesforce).
• Familiarity with managing documentation, templates, and internal collateral.
• Experience working in a fast-paced, high-growth business environment.

Other Details

• Homeworking flexibility, with at least 1 day a week in one of our office locations.
• 3-month probation period (for external candidates only).
• Fantastic company culture including regular team building and social events.
• Excellent progression opportunities within sales, customer success, or operations.
• Subsidised health and dental care.
• Employee Assistance Programme (EAP).
• Life assurance (3x salary).
• Sodexo discount platform.
• FluidOne breakfast and refreshments on office days.
• Pension contribution – 5% company contribution.
• Generous holiday entitlement.
• One day off for birthday.
• Half price internet connectivity.
• Ride2Work scheme.
• Department incentives.
• Volunteer day scheme.