Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee and maintain high-quality care services across our care home group.
- Company: Leading healthcare provider delivering luxury care across the UK.
- Benefits: Generous salary, monthly car allowance, 25 days leave, and career development opportunities.
- Why this job: Make a real difference in residents' lives while promoting excellence in care.
- Qualifications: Experience in care home management and strong leadership skills required.
- Other info: Join a supportive team with a commitment to continuous improvement.
The predicted salary is between 44000 - 66000 £ per year.
An incredible new job opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high-quality care services across the care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements further based on company needs. This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care.
Responsibilities
- Responsible for ensuring and maintaining high-quality care services across our care home group.
- Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction.
- Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies.
- Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.
Skills and Experience
- Sound knowledge of relevant regulatory requirements CQC.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Attention to detail and ability to manage multiple priorities effectively.
- Demonstrated commitment to resident-centred care and continuous improvement.
- A full UK Driving License.
Salary and Benefits
The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full-time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
- Monthly Car Allowance
- 25 days annual leave plus bank holidays entitlement
- Comprehensive induction and training programme
- Opportunities for career development and progression
- Employee Assistance Programme
- Blue Light Card Scheme
- Full DBS disclosure paid for
Service Quality Manager in London employer: CS UK Recruitment Ltd
Contact Detail:
CS UK Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in care homes. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission of providing high-quality care. Tailor your answers to reflect their commitment to excellence and resident satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your leadership skills and problem-solving abilities, as these are key for a Service Quality Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Quality Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Manager role. Highlight your experience in managing care services and any relevant regulatory knowledge. We want to see how your skills align with our commitment to high-quality care!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about resident-centred care and how you can contribute to our culture of excellence. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Leadership Skills: As a Service Quality Manager, strong leadership is key. In your application, share examples of how you've led teams or improved service quality in previous roles. We love to see problem-solving and decision-making in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CS UK Recruitment Ltd
✨Know Your Regulations
Familiarise yourself with the relevant regulatory requirements, especially those from the CQC. Being able to discuss these confidently will show that you understand the standards expected in a care home setting.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your communication and interpersonal skills, as these are crucial for promoting a culture of excellence and continuous improvement.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you resolved them. This will illustrate your decision-making skills and your ability to manage multiple priorities effectively.
✨Emphasise Resident-Centred Care
Be ready to discuss your commitment to resident-centred care. Share experiences where you've enhanced resident satisfaction or improved service quality, as this aligns perfectly with the role's responsibilities.
