Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee and maintain high-quality care services across our care home group.
- Company: Leading healthcare provider delivering luxury care across the UK.
- Benefits: Generous salary, monthly car allowance, 25 days leave, and career development opportunities.
- Why this job: Make a real difference in residents' lives while promoting excellence in care.
- Qualifications: Experience in managing care operations and strong leadership skills required.
- Other info: Join a supportive team with a commitment to continuous improvement.
The predicted salary is between 42000 - 66000 £ per year.
An incredible new job opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high-quality care services across the care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements further based on company needs. This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care.
To be considered for this position you must have proven experience in managing operations in a care home or similar healthcare setting.
Responsibilities
- Responsible for ensuring and maintaining high-quality care services across our care home group.
- Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction.
- Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies.
- Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.
Skills and Experience
- Sound knowledge of relevant regulatory requirements (CQC).
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Attention to detail and ability to manage multiple priorities effectively.
- Demonstrated commitment to resident-centred care and continuous improvement.
- A full UK Driving License.
Salary and Benefits
The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full-time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
- Monthly Car Allowance.
- 25 days annual leave plus bank holidays entitlement.
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme.
- Blue Light Card Scheme.
- Full DBS disclosure paid for.
Service Quality Manager in England employer: CS UK Recruitment Ltd
Contact Detail:
CS UK Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know about care home operations. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to resident-centred care and think of examples from your experience that align with their mission. This will show them you’re genuinely interested and a great fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the team.
We think you need these skills to ace Service Quality Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in managing care services and any relevant regulatory knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about maintaining high-quality care services and how your leadership skills can contribute to our culture of excellence.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CS UK Recruitment Ltd
✨Know Your Regulations
Make sure you brush up on the relevant regulatory requirements, especially CQC standards. Being able to discuss these confidently will show that you’re not just familiar with the rules but also committed to maintaining high-quality care services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a care setting. Think about specific situations where your leadership made a difference in service quality or resident satisfaction. This will demonstrate your ability to promote a culture of excellence.
✨Emphasise Resident-Centred Care
Be ready to talk about your commitment to resident-centred care. Share stories that highlight how you’ve put residents’ needs first and improved their experience. This is crucial for a role focused on enhancing service quality.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges in a care home and how you resolved them. This will showcase your decision-making skills and attention to detail, which are key for this role.
