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- Tasks: Create exceptional experiences for residents and lead a passionate team in a care home.
- Company: Join one of the UK's leading healthcare providers in a supportive environment.
- Benefits: Enjoy a competitive salary, discounts, wellbeing support, and career development opportunities.
- Why this job: Make a real difference in people's lives while fostering a positive community atmosphere.
- Qualifications: Experience in hospitality management and strong people skills are essential.
- Other info: Permanent full-time role with a focus on teamwork and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
An excellent new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Lowestoft, Suffolk area. You will be working for one of the UK's leading health care providers. This care home is registered with the CQC to treat complex needs, which only qualified nurses are allowed to provide. The home provides exceptional residential, nursing and dementia care in the heart of the area's residential community.
To be considered for this position you must have experience of Hospitality Management.
Responsibilities- Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
- Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
- Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
- Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
- Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
- Maintain and manage best first impression experience.
- Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
- Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
- Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
- Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
- Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
- Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full‐time role working 40 hours a week from 9am‐5pm.
Benefits- Refer‐a‐friend
- Reward Gateway – discounts, wellbeing, employee assistance & more.
- Comprehensive induction and paid training programme with career prospects.
- Excellent working environment.
- Cost of DBS.
- We are a Living Wage Employer.
Reference ID: 7094
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk.
Talk to us – Jupiter Recruitment on WhatsApp: 07856209032.
Customer Service Manager in East Bergholt employer: CS UK Recruitment Ltd
Contact Detail:
CS UK Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in East Bergholt
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about compassion and teamwork, think of examples from your past experiences that showcase these qualities. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience in hospitality management and how it aligns with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Customer Service Manager in East Bergholt
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about providing exceptional service and creating a positive environment for residents and staff alike.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Manager. Highlight your relevant experience in hospitality management and any specific skills that match the job description. We love seeing how your background aligns with our values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the strong communication skills we’re looking for in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CS UK Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the care home and its values. Understand their commitment to compassion, empathy, and transparency in service delivery. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Manager, your ability to motivate and inspire staff is crucial. Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight how you fostered teamwork and created a positive working environment.
✨Demonstrate Your Understanding of First Impressions
First impressions matter, especially in a care home setting. Be ready to discuss how you would ensure that residents and their families feel welcomed from the moment they arrive. Share specific strategies you’ve used in the past to create a warm and inviting atmosphere.
✨Prepare for Practical Scenarios
Expect scenario-based questions related to food service operations and activities for residents. Think about how you would handle menu planning or develop engaging activities that promote health and wellness. Having concrete examples will show your practical knowledge and readiness for the role.
