At a Glance
- Tasks: Be the friendly face of our client, ensuring a welcoming and organised workspace.
- Company: Join a dynamic team in a leading workplace experience company.
- Benefits: Competitive pay, temp to perm opportunity, and a vibrant work environment.
- Other info: Fast-paced office setting with opportunities for personal growth.
- Why this job: Make a real impact by enhancing colleague and guest experiences every day.
- Qualifications: Customer service experience and a knack for teamwork are essential.
Location: Bristol, BS16
Pay rate: £18.91ph working via an Umbrella Company (INSIDE IR35)
Hours: 8am – 4pm
Employment Type: Temp to Perm
Please Note: Security vetting & BPSS will need to be complete prior to starting.
KEY PURPOSE:
Reporting to the Workplace Experience Manager, you’ll be an ambassador for our client’s brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do. The Workplace Team Member acts as the eyes and ears of assigned floors/buildings at the client’s site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement with colleagues, guests and internal stakeholders. You will be the primary point of contact for colleagues and guests, acting as the “face” for our client. Always wanting to go the extra mile, with a positive 'can do' attitude, you will be a well-organized individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop a strong rapport with colleagues and guests and make recommendations based on previous experience and feedback. As a key part of our data-driven business model, the Workplace Team Member is hyper-diligent in logging all their activity so the business can continually learn and adapt to serve our customers in the most effective manner.
Key Responsibilities:
- Ensure colleagues feel welcome, and their needs are always taken care of in a friendly and professional manner.
- Dealing with guest and colleague enquiries promptly and politely.
- Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance, and enhance tracking.
- Using the existing process and technology, assist in room booking and guest arrivals.
- Maintaining and cleaning to ensure a clear, presentable, safe office space, meeting rooms and client kitchen.
- Maintain a strong presence and observe quality control issues (i.e. cleanliness, comfort factors).
- Adherence to clients security processes and procedures.
Qualifications Required:
- Extensive customer services experience, specifically dealing with Blue Chip/ High Touch clients.
- Proven track record of providing exceptional customer service.
- Proven ability to function successfully within a strong team environment.
- High proficiency of Microsoft Office suite.
- Knowledge of property, facilities or hospitality industries.
- Excellent telephone skills and verbal communication.
- SC Clearance will be required for this role. Existing SC Clearance is transferable if currently held.
Work Environment:
Work is performed in an office setting. Must be able to work under pressure and time deadlines during peak periods.
Workplace Supervisor employer: CS Technical Staffing Ltd
As a Maintenance Technician in Solihull, you will join a dynamic team dedicated to ensuring the highest standards of safety and efficiency in vehicle manufacturing. Our company fosters a collaborative work culture that prioritises continuous improvement and professional growth, offering opportunities to enhance your technical skills while working with cutting-edge technology. With competitive pay rates and a commitment to employee well-being, we provide a rewarding environment where your contributions directly impact production success.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Supervisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like CS Technical Staffing Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like CS Technical Staffing Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Workplace Supervisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to CS Technical Staffing Ltd.
How to prepare for a job interview at CS Technical Staffing Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in CS Technical Staffing Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services CS Technical Staffing Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
