Job Title: Global Product Owner – Conversational Channels Location: Gaydon / Hybrid Rate: £35.80ph via an Umbrella Company (Inside IR35) or £26.68ph on a PAYE basis Employment Type: Contract (Currently financed until 28th July 2027 – Maternity Cover) Hours: Standard 40 Hours Per Week This role is responsible for leading the global strategy, delivery and continuous improvement of our client’s Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Position the company amongst the world’s leading luxury brands for digital conversational experiences. Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences. - Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand‑safe and value‑generating client and agent experiences. - Ensure delivery governance, prioritisation and risk management. - Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to company standards, brand expectations and delivery commitments Lead and inspire x1 direct report and a development team (x6 FTE) - Data, Insight & Performance - Own global Conversational reporting requirements and the development and enablement of performance frameworks. - Enable data-led continuous improvement across markets. Culture, Inclusion & Advocacy - Contribute to CX communities, knowledge sharing and cultural initiatives. Experience in global digital product ownership or transformation roles. - Strong advocate for inclusion and ethical AI. **We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries. No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications
Product Owner - Maternity Cover employer: CS Technical Staffing Ltd
As a Vehicle Integration Leader at our Gaydon location, you will join a forward-thinking team dedicated to innovation in automotive technology. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to lead complex projects while working with cutting-edge technologies. With a commitment to employee well-being and a focus on delivering exceptional customer experiences, we provide a supportive environment where your contributions are valued and recognised.
