At a Glance
- Tasks: Lead global strategy and delivery for innovative digital conversational experiences.
- Company: Join a luxury brand at the forefront of digital transformation.
- Benefits: Competitive pay, hybrid work, and a chance to shape the future of AI.
- Other info: Opportunity for career growth in a collaborative and inclusive environment.
- Why this job: Make an impact in a dynamic role that champions innovation and inclusivity.
- Qualifications: Experience in digital product ownership and a passion for AI-driven customer experiences.
The predicted salary is between 35.8 - 35.8 £ per hour.
Location: Gaydon / Hybrid
Rate: £35.80ph via an Umbrella Company (Inside IR35) or £26.68ph on a PAYE basis
Employment Type: Contract (Currently financed until 28th July 2027 – Maternity Cover)
Hours: Standard 40 Hours Per Week
Role Overview
This role is responsible for leading the global strategy, delivery and continuous improvement of our client’s Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement.
Key Accountabilities & Responsibilities
- Strategy & Vision
- Own and lead the global vision, strategy and capability roadmap for Conversational Channels.
- Define future-state Conversational Channel capabilities, including generative and agentic AI use cases.
- Position the company amongst the world’s leading luxury brands for digital conversational experiences.
- Delivery & Execution
- Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences.
- Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand-safe and value-generating client and agent experiences.
- Create and maintain the global Conversational delivery roadmap and integrated backlog.
- Ensure delivery governance, prioritisation and risk management.
- Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to company standards, brand expectations and delivery commitments.
- People & Ways of Working
- Lead and inspire x1 direct report and a development team (x6 FTE).
- Work in collaboration with global and market cross-functional teams.
- Data, Insight & Performance
- Own global Conversational reporting requirements and the development and enablement of performance frameworks.
- Enable data-led continuous improvement across markets.
- Culture, Inclusion & Advocacy
- Champion inclusive and accessible customer experiences.
- Contribute to CX communities, knowledge sharing and cultural initiatives.
Skills & Experience
- Experience in global digital product ownership or transformation roles.
- Strong understanding of conversational platforms and AI-enabled CX.
- Proven ability to deliver complex, multi-market initiatives.
Personal Attributes
- Client-obsessed and outcome focused.
- Strategic thinker with hands-on delivery capability.
- Strong advocate for inclusion and ethical AI.
Global Product Owner - Conversational Channels employer: CS Technical Staffing Ltd
As a Vehicle Integration Leader at our Gaydon location, you will join a forward-thinking team dedicated to innovation in automotive technology. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to lead complex projects while working with cutting-edge technologies. With a commitment to employee well-being and a focus on delivering exceptional customer experiences, we provide a supportive environment where your contributions are valued and recognised.
