At a Glance
- Tasks: Lead global strategy for innovative digital conversational experiences using AI and messaging platforms.
- Company: Join a leading luxury brand focused on cutting-edge digital transformation.
- Benefits: Competitive pay, hybrid work model, and a chance to shape the future of customer interactions.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Be at the forefront of luxury digital experiences and drive meaningful change in the industry.
- Qualifications: Experience in digital product ownership and a passion for innovation and inclusion.
The predicted salary is between 35.8 - 35.8 £ per hour.
This role is responsible for leading the global strategy, delivery and continuous improvement of our client’s Conversational Channels, shaping effortless, modern luxury digital conversational experiences.
The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement.
Key Responsibilities:
- Position the company amongst the world’s leading luxury brands for digital conversational experiences.
- Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences.
- Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand-safe and value-generating client and agent experiences.
- Ensure delivery governance, prioritisation and risk management.
- Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to company standards, brand expectations and delivery commitments.
- Lead and inspire x1 direct report and a development team (x6 FTE) - Data, Insight & Performance.
- Own global Conversational reporting requirements and the development and enablement of performance frameworks.
- Enable data-led continuous improvement across markets.
- Contribute to CX communities, knowledge sharing and cultural initiatives.
Experience in global digital product ownership or transformation roles.
Strong advocate for inclusion and ethical AI.
Finance Product Owner employer: CS Technical Staffing Ltd
As a Vehicle Integration Leader at our Gaydon location, you will join a forward-thinking team dedicated to innovation in automotive technology. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to lead complex projects while working with cutting-edge technologies. With a commitment to employee well-being and a focus on delivering exceptional customer experiences, we provide a supportive environment where your contributions are valued and recognised.
