At a Glance
- Tasks: Manage customer accounts, lead a team, and resolve overdue payments.
- Company: Join a leading firm in the consumer goods sector with a collaborative spirit.
- Benefits: Competitive hourly rate, contract until 2026, and professional growth opportunities.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Make a real impact by improving customer relationships and driving financial success.
- Qualifications: Experience in credit control and strong analytical skills required.
Location: Bournville, Birmingham
Hourly Rate: £27.51ph via an Umbrella Company (Inside IR35)
Employment Type: Contract – Current financed until 31/12/2026
Start Date: ASAP
Hours: Standard 36 Hours Per Week
Main purpose of the role:
- Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained
- Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments
- High levels of collaboration amongst various internal and external stakeholders
- Expectation of root cause analysis to understand and improve customer behaviours
What you will bring:
- A desire to drive your future and accelerate your career and the following experience and knowledge:
- Credit control experience
- Expert in financial / ledger analysis
- High-level SAP competence
- Experience in a fast-moving consumer goods or consumer packaged goods company
- Proficient organisational, prioritisation and time management skills
- Strong numerical, analytical and logical reasoning skills
- Experience of working within a customer facing role
- Experience in an Order to Cash environment
- Advanced knowledge of MS Office Applications, particularly Excel
- Able to identify and remove barriers to enable team success
- Ability to coach and lead others
- Effective Business Partnering
- Conflict and Relationship Management
Responsibilities:
- Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
- Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
- Conduct Overdues/Invalids meetings with Commercial
- Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
- Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer
- Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle
- Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends
- Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings
- Identify potential customer risks / behaviours and escalate to Credit Risk Analyst
- Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ('Housekeeping'). If not, identify root cause and take actions to resolve
- Increase capability/upskill the Collections Executive through training, mentoring and coaching
- Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders
This role is INSIDE IR35
Our Clients are unable to provide sponsorship for Visas; therefore, only candidates eligible to work in the UK need apply!
Credit Controller - Collections employer: CS Technical Staffing Ltd
As a Vehicle Integration Leader at our Gaydon location, you will join a forward-thinking team dedicated to innovation in automotive technology. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to lead complex projects while working with cutting-edge technologies. With a commitment to employee well-being and a focus on delivering exceptional customer experiences, we provide a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - Collections
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like CS Technical Staffing Ltd.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like CS Technical Staffing Ltd might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Credit Controller - Collections
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at CS Technical Staffing Ltd will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at CS Technical Staffing Ltd. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give CS Technical Staffing Ltd confidence in your short-term commitment to the role.
How to prepare for a job interview at CS Technical Staffing Ltd
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with CS Technical Staffing Ltd.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure CS Technical Staffing Ltd that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
