At a Glance
- Tasks: Be the go-to HR expert for employees, answering queries and guiding them through policies.
- Company: Join a dynamic team in a leading HR consultancy based in Coventry.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real difference by helping employees navigate their HR needs.
- Qualifications: HR advisory experience and strong communication skills are essential.
The predicted salary is between 28.43 - 28.43 £ per hour.
Location: Whitley, Coventry
Rate: £28.43ph via an Umbrella Company (Inside IR35) or £21.25ph on a PAYE basis
Employment Type: Contract (12 months)
Hours: Standard 40 Hours Per Week
Key Accountabilities and Responsibilities
- First point of contact for UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and procedures.
- Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances.
- Utilise knowledge of employment law and the company policy to coach managers in applying policies in the correct way and minimise risk to the business.
- Responsible for building rapport with employees to enable an accurate understanding of their query.
- Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base.
- Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements.
- Work effectively as part of the HR Direct operational team.
- Assist in the development, maintenance and deployment of policies under the HR Direct area.
- Undertake any other work as directed by their line manager in connection with their job as may be requested.
Knowledge, Skills and Experience
Essential:
- Previous experience of working in an HR employee advisory role.
- Degree qualified or equivalent experience preferred.
- Excellent communication skills – both spoken and written.
- Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance.
- Good understanding of UK employment law.
- IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel.
Desirable:
- Ability to deliver results consistently in a fast paced HR Contact Centre.
- Proven Project Management experience using Project Management techniques e.g. Project Planning, Risk Management etc.
- Experience of stakeholder management.
- Experience of process development.
- SAP proficient including use of PB, PA and PPOSE, and Success Factors proficient including use of Employee Central.
- Working knowledge of ticketing systems – preferably CloudforService (C4S).
- Experience of managing a high volume of queries.
- Experience of managing chat escalations from a virtual agent / chat bot.
THIS POSITION IS CONFIRMED INSIDE IR35
Our Clients are unable to provide sponsorship for Visas; therefore, only candidates eligible to work in the UK need apply!
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.
HR Consultant in Coventry employer: CS Technical Staffing Ltd
As a Vehicle Integration Leader at our Gaydon location, you will join a forward-thinking team dedicated to innovation in automotive technology. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to lead complex projects while working with cutting-edge technologies. With a commitment to employee well-being and a focus on delivering exceptional customer experiences, we provide a supportive environment where your contributions are valued and recognised.
