At a Glance
- Tasks: Provide 2nd line IT support, manage cloud services, and resolve technical issues.
- Company: Join Sentinel Data Solutions, a growing tech company in Ringwood, Hampshire.
- Benefits: Enjoy on-site parking, 20 days holiday, a pension scheme, and fun staff chill spaces.
- Why this job: Be part of a dynamic team, tackle exciting challenges, and enhance your tech skills.
- Qualifications: Experience in IT support, strong networking knowledge, and familiarity with Microsoft technologies required.
- Other info: No remote work; must attend sites as needed.
The predicted salary is between 25000 - 30000 £ per year.
Job Title: – Level 2 IT Support Engineer Location: – Ringwood Salary Range: – £25,000.00-£30,000.00 per year (DOE) Job Type: – Full time, permanent Hours: – 37 hours per week, Monday – Thursday 9:00 – 17:30, Friday 9:00 – 17:00 with 1 hour lunch break (unpaid). Job description Due to continued growth & expansion Sentinel Data Solutions are looking for a dynamic team player as a level 2 IT Support Engineer based from our offices in Ringwood, Hampshire. We are looking for candidates with solid Service Desk experience and end user support and demonstratable advanced skills in networking, server support and wireless technologies. You will be working in a mixed team comprised of Service Desk, Customer Support Coordinator and Field Service Engineers. This role reports directly to the Service Delivery Manager. Roles and Responsibilities: You will be responsible for providing architecture, management and support of the company\’s cloud and on premise core services and infrastructure covering Microsoft M365, compute (both cloud and laptops), storage and networking. This will involve ensuring that the environments are effectively managed, both in terms of up-time and capacity management. Ideally you will have experience in a broad range of technologies, both in cloud and on premise, covering core services included (but not limited to) networking, M365, ERP.Experience of rapid deployment with an agile approach and be a self-starter who is always looking for the next business enabling technology is highly desirable. Ideally you will have worked in a technical infrastructure role for over 3 years in a project driven environment and are looking for a pivotal and challenging role in a cloud first business.This role is based in Ringwood but you will be required to attend sites as required. The role will include the following: • To answer the support line and log support cases • To provide telephone assistance in resolving through first time fix • To support our end users through identification, research and resolution of 2nd line support cases • Site visits to include resolving issues, hardware installation and cabling • To provide advanced support in networking, infrastructure and Wi-Fi • To appropriately escalate cases when required • To regularly update support case information • To update support, project and customer documentation where required • To assist with administrative duties where required Experience (Required): • Excellent interpersonal skills • An ability to communicate effectively at all levels within an organisation both internally and externally • Excellent time management skills and the ability to manage with competing demands on their time • The ability to influence others, set expectations and plan and co-ordinate their own projects • A strong understanding of network technologies and the fundamentals of networking • Technical expertise in the full stack of Microsoft Technologies (Windows 10, InTune MDM, Active Directory, Azure, Security, M365, etc) • Both High level and low-level solution design and implementation • Draytek (or similar) Unified Treat Management Systems and Firewalls • UniFi (or similar) Wireless access points • In depth understanding of network protocols, routing and subnets • Exchange 2000 and above • Office 365 • Escalation Management • Organised and self-motivated with the ability to effectively prioritise your workload Experience (Desired but not essential) • Team Viewer / Log me in remote support tools • Professional qualifications CISCO, Microsoft etc • Active Directory • Office 365 migration experience • Management reporting • ITIL Foundation • Trend analysis of support cases to aid Problem Management • Support Documentation and Service Desk Procedure writing • Some sales experience would be beneficial in this role Benefits: • On-site parking • 20 days holidays + Bank holidays • Holiday allowance rising with length of service • Company Pension scheme • Company wide Bonus Schemes • Staff chill space with dart board, sofa, TV, games & refrigerator • Staff social events Experience: • IT Support: 2 years (preferred) Work remotely: • No Please send your CV to HR@csgroup.co.uk. No Agencies #J-18808-Ljbffr
Level 2 IT Support Engineer employer: CS Group
Contact Detail:
CS Group Recruiting Team
HR@csgroup.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft M365, Azure, and networking protocols. Having a solid understanding of these will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Sentinel Data Solutions on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your previous experiences in service desk roles and how you've handled second-line support cases. Be ready to share specific examples that demonstrate your problem-solving skills and technical expertise.
✨Tip Number 4
Showcase your ability to work in a team by highlighting any collaborative projects you've been involved in. Since this role requires working closely with various teams, demonstrating your teamwork skills can set you apart from other candidates.
We think you need these skills to ace Level 2 IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills in networking, server support, and Microsoft technologies. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention specific experiences that demonstrate your problem-solving skills and technical expertise, especially in areas like cloud services and infrastructure management.
Showcase Your Technical Skills: In your application, clearly outline your technical skills related to the role, such as your knowledge of Microsoft M365, networking protocols, and any relevant certifications. This will help the employer see your qualifications at a glance.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at CS Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, networking, and cloud services during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Since the role involves providing second-line support, be ready to walk through your thought process when troubleshooting issues. Use examples from your past experiences to illustrate how you approach problem-solving.
✨Communicate Effectively
Excellent interpersonal skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be prepared to explain technical concepts in a way that non-technical stakeholders can understand.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.