Valet and Guest Service Agent

Crystalbrook Kingsley has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.

The Opportunity:

Crystalbrook Kingsley, in the heart of Newcastle’s cultural precinct, is seeking aValet / Guest Services Agent to join our Front Office team.

Reporting to the Front Office Manager, this role is all about curating an exceptional first – and lasting – impression. You’ll be the first smile our guests see, taking the lead in creating effortless arrivals and memorable departures. From valet parking and luggage assistance to offering genuine, informed service throughout their stay, you’ll embody Crystalbrook’s spirit of thoughtful luxury and local connection.

Working closely with our Guest Services and Front Office teams, you’ll deliver polished, intuitive and genuine hospitality that reflects Crystalbrook Collection’s purpose to create unique and enriching experience that amaze and uplift, Whether welcoming guests on arrival, assisting with their vehicles, or sharing local insights, you’ll bring confidence, warmth and care to every interaction — creating connections that feel effortless, personal and memorable.

The Talent:

To be considered for this position, you’ll bring a confident, guest-focused attitude and the ability to deliver polished service, even under pressure. You take pride in your presentation, communicate with professionalism, and thrive in a team environment where collaboration and excellence shape every guest experience.

Your keen attention to detail, safe driving skills and genuine passion for hospitality ensure every arrival and departure is handled with ease, efficiency and care.

What you’ll bring:

• Experience in a similar Valet, Concierge, or Guest Services role within a hotel or luxury environment (highly regarded)
• Full, unrestricted driver’s licence with confidence in both manual and automatic vehicles
• A natural ability to connect with people, anticipate needs, and create solutions with a smile
• Impeccable grooming, communication and presentation standards
• Flexibility to work a rotating roster, including weekends and public holidays

The Benefits:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

• A market leading 50% F&B discount across all Venues
• $99 Room rates and a generous friends and family discount
• Lifestyle benefits including extra leaveand earth advocacy days
• Green future – we are committed to enhanced sustainability practices
• Dedicated Internal Mobility Programme and reward scheme
• Online learning, career enhancement and development plans
• Personalised employee support network
• Regular service recognition and team events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia\’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided – we look forward to hearing from you!