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For Companies At a Glance
- Tasks: Create memorable experiences for guests by providing top-notch service and support.
- Company: Join the award-winning Crystalbrook Collection, known for its luxury hotels and vibrant culture.
- Benefits: Enjoy 50% off food and drinks, discounted room rates, and flexible lifestyle benefits.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: Previous guest service experience and a friendly, can-do attitude are essential.
- Other info: Flexible hours available across 7 days, with a focus on sustainability and employee development.
The predicted salary is between 1040 - 1248 £ per month.
Crystalbrook Kingsley has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.
THE ROLE
You will curate the hotel experience for our guests by:
- Anticipating and attending to guest queries.
- Checking guests in and out with efficiency, friendliness and flair.
- Processing daily guest transactions and accounts accurately and efficiently.
- Collaborating with other departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
- Available to work across rosters that range across 7am - 11pm over 7 days.
ABOUT YOU
Your many talents will include:
- Previous guest service experience (hotel experience an advantage).
- A logical, common-sense approach to resolving concerns.
- An empathic ability to anticipate our guests' needs.
- Proficient in computer applications (Opera PMS an advantage).
- Hold a manual driver’s licence.
- Familiar with Newcastle and the wider Hunter region.
- Demonstrated 'can-do' approach to your duties.
THE BENEFITS
You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:
- A market leading 50% F&B discount across all Venues.
- $99 Room rates and a generous friends and family discount.
- Lifestyle benefits including extra leave and earth advocacy days.
- Green future - we are committed to enhanced sustainability practices.
- Dedicated Internal Mobility Programme and reward scheme.
- Online learning, career enhancement and development plans.
- Personalised employee support network.
- Regular service recognition and team events.
Crystalbrook Collection is an award‑winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided – we look forward to hearing from you!
Guest Service Agent - Part Time in Newcastle upon Tyne employer: Crystalbrook Collection
Contact Detail:
Crystalbrook Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent - Part Time in Newcastle upon Tyne
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Crystalbrook Kingsley’s offerings, from the rooftop bar to the meeting venues. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your guest service skills before the interview. Think about how you would handle common guest queries or concerns. Role-playing with a friend can help you feel more confident and ready to impress!
✨Tip Number 3
Be prepared to showcase your 'can-do' attitude! During the interview, share examples of how you've gone above and beyond in previous roles. This will highlight your proactive approach and fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Crystalbrook family.
We think you need these skills to ace Guest Service Agent - Part Time in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel industry. A touch of flair can make your application stand out!
Tailor Your Experience: Make sure to highlight any previous guest service experience you have, especially in hotels. We’re looking for those 'can-do' attitudes, so relate your past roles to how you can contribute to our team at Crystalbrook Kingsley.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Crystalbrook Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research Crystalbrook Kingsley. Familiarise yourself with its services, location, and unique features. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Guest Service Skills
Prepare examples from your previous experience that highlight your ability to anticipate and meet guest needs. Think of specific situations where you resolved concerns or went above and beyond for a guest. This will demonstrate your 'can-do' attitude and empathy.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice handling common guest scenarios, like check-ins or resolving complaints, with efficiency and friendliness. This will showcase your practical skills and how you embody the hotel's values.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the hotel’s culture, team dynamics, or future plans. This shows that you’re not just interested in the job, but also in being part of the team and contributing to its success.
