Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure exceptional guest experiences by checking in and out guests and resolving queries.
- Company: A vibrant hospitality group in Newcastle upon Tyne.
- Benefits: Flexible work hours, discounts across venues, and a supportive environment.
- Why this job: Join a diverse team and enhance your skills in a dynamic hospitality setting.
- Qualifications: Prior guest service experience and computer proficiency required.
- Other info: Great opportunity for personal development in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
A hospitality group in Newcastle upon Tyne is seeking a Guest Services team member to ensure exceptional guest experiences.
- Key responsibilities include efficiently checking in and out guests, resolving queries, and coordinating with departments for room preparations.
- The ideal candidate should have prior guest service experience and be computer proficient.
- Attractive benefits include workplace flexibility and discounts across venues, providing a supportive and diverse environment for personal development.
Guest Experience Agent – Front Desk in Newcastle upon Tyne employer: Crystalbrook Collection
Contact Detail:
Crystalbrook Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent – Front Desk in Newcastle upon Tyne
✨Tip Number 1
Make sure to research the hospitality group before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Agent, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Don’t forget to highlight your previous guest service experience during interviews. Share specific examples of how you resolved queries or went above and beyond for guests – this will show that you’re the perfect fit for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Guest Experience Agent – Front Desk in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in the hospitality industry.
Highlight Relevant Experience: Make sure to emphasise any previous guest service experience you have. We’re looking for candidates who can efficiently check in and out guests, so share specific examples of how you've done this before.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crystalbrook Collection
✨Know the Company
Before your interview, do a bit of homework on the hospitality group. Understand their values, mission, and what makes them stand out in Newcastle upon Tyne. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest Service Skills
Since prior guest service experience is key for this role, prepare specific examples from your past jobs where you went above and beyond for a guest. Highlight how you resolved issues or created memorable experiences, as this will demonstrate your capability to excel in the position.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might need to handle a guest complaint or check-in process. Practise these situations beforehand so you can respond confidently and effectively, showcasing your problem-solving skills and customer service approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
