At a Glance
- Tasks: Deliver exceptional service to guests and manage ski-related needs.
- Company: Join a leading travel company with a passion for hospitality and adventure.
- Benefits: Private health insurance, accommodation, return flights, and salary starting at 1280€ net.
- Other info: Access to free language lessons and career growth opportunities.
- Why this job: Experience the thrill of working in the mountains while making unforgettable memories.
- Qualifications: Passion for skiing, strong communication skills, and an EU passport.
Location: Flexible
Workplace: Onsite
Type of Contract: Flexible contract (working abroad)
Working Time: NA
Job ID: 133627
Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests? If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile, and you hold a valid EU passport, this could be the winter job you are looking for. Please be advised that these opportunities are part of a waitlist for the upcoming winter season.
ABOUT OUR OFFER
- A private Health Insurance with Allianz is included.
- Accommodation and bills are included. Depending on your role & location, you may be sharing a bedroom with other colleagues.
- Work permits, background and/or medical checks arranged and included.
- Return flights, company iPad and uniform included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Plus receive a salary that starts at 1280€ per month net, dependent and in line with cost of living and minimum wages in each country.
- Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy. On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.
Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
Crystal Ski Service Support Rep - You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams. You keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.
ABOUT YOU
You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life. You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
Crystal Ski Rep - You also have digital know-how, are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
Crystal Ski Service Support Rep - You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform. You confidently handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions, all while staying organised and calm. You hold or can obtain an EU passport and are fully conversational in English; additional languages will be helpful. Ideally, you enjoy driving overseas and you are confident to do so in snowy conditions.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Shrewsbury employer: Crystal Ski
At Crystal Ski, we pride ourselves on being an exceptional employer that offers a unique opportunity to work in the stunning mountains while delivering unforgettable experiences for our guests. With comprehensive training, private health insurance, and access to free language lessons, we foster a supportive work culture that prioritises employee growth and well-being. Join us for a winter season filled with adventure, camaraderie, and the chance to make a positive impact through local charity initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Shrewsbury
✨Get on the Ground
During the busy travel season, hitting the pavement can pay off big time. Walk into local travel agencies, hotels, and tour companies, CV in hand, and chat with staff face-to-face. It's all about making that personal connection that could get us in the door at places like Crystal Ski.
✨Tap into Holiday Job Fairs
Keep an eye out for seasonal job fairs, especially around spring. These events are perfect for connecting with companies looking to hire for their summer rush, and it’s a great chance to meet recruiters from Crystal Ski directly and showcase your enthusiasm face-to-face.
✨Join Local Tourism Communities
Get involved in local tourism and travel groups on social media or community forums. Engaging in these groups can lead to insider information about seasonal openings, especially at local hotspots that might not advertise widely but are looking to hire for the busy months.
✨Show Off Your Passion
Don’t just send out applications blindly—let your love for travel shine through! If you get a chance to interview, share personal travel experiences that relate to the role, and express why you want to work particularly with Crystal Ski. It’ll set you apart from the crowd.
We think you need these skills to ace Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Shrewsbury
Some tips for your application 🫡
Show Off Your Travel Know-How:In the travel and tourism industry, showcasing your knowledge about destinations, cultural insights, or travel trends can really set you apart. Include any relevant experience or certifications, like first aid or travel planning courses, to let us know you’re passionate and clued up about travel!
Share Your Seasonal Availability:Since it's a seasonal role, make sure to clearly outline your availability in your application. We want to know when you can jump in and help us create amazing experiences for our guests, so be upfront about your schedule!
Add a Personal Touch to Your Cover Letter:Use your cover letter to tell us why you're excited about this specific role at Crystal Ski. Share a travel experience that shaped your perspective or a phrase that truly captures your adventurous spirit - we love personal stories and your enthusiasm will shine through!
Highlight Relevant Skills and Experience:Whether it’s customer service or working with international clientele, make sure your CV reflects any skills that are pivotal in travel and tourism. We’re looking for friendly and adaptable individuals, so don’t leave out that part-time job in hospitality or any volunteer work that shows you’re ready to face new challenges!
How to prepare for a job interview at Crystal Ski
✨Show Your Passion for Travel
When we’re applying for a seasonal role in the travel and tourism industry, it’s key to let your passion for travel shine through. Share your experiences and favourite destinations; it shows you genuinely understand the industry and can connect with customers who are eager to explore.
✨Know Your Tools
Understanding the tools and platforms used in travel and tourism can give you an edge. Familiarise yourself with booking systems or popular travel apps that the company might use – it’ll show you're ready to hit the ground running instead of needing a crash course in tech.
✨Emphasise Flexibility
As this is a seasonal job, we need to demonstrate our flexibility in terms of hours and roles. Be ready to discuss how you can adapt to peak times and willingness to take on different responsibilities during busy periods—this can set you apart from other candidates.
✨Prepare for Customer Scenarios
Be ready to tackle role-play scenarios during interviews where you have to deal with customer queries or resolve travel issues. Practising these situations can help us communicate our problem-solving skills and customer service approach effectively.
