At a Glance
- Tasks: Deliver exceptional service to guests and manage ski-related needs.
- Company: Join a leading travel company with a passion for hospitality and adventure.
- Benefits: Private health insurance, accommodation, return flights, and salary starting at 1280€ net.
- Other info: Access to free language lessons and career growth opportunities.
- Why this job: Experience the thrill of working in the mountains while making unforgettable memories.
- Qualifications: Passion for skiing, strong communication skills, and an EU passport.
Location: Flexible
Workplace: Onsite
Type of Contract: Flexible contract (working abroad)
Working Time: NA
Job ID: 133627
Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests? If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile, and you hold a valid EU passport, this could be the winter job you are looking for. Please be advised that these opportunities are part of a waitlist for the upcoming winter season.
ABOUT OUR OFFER
- A private Health Insurance with Allianz is included.
- Accommodation and bills are included. Depending on your role & location, you may be sharing a bedroom with other colleagues.
- Work permits, background and/or medical checks arranged and included.
- Return flights, company iPad and uniform included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Plus receive a salary that starts at 1280€ per month net, dependent and in line with cost of living and minimum wages in each country.
- Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy. On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.
Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
Crystal Ski Service Support Rep - You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams. You keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.
ABOUT YOU
You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life. You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
Crystal Ski Rep - You also have digital know-how, are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
Crystal Ski Service Support Rep - You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform. You confidently handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions, all while staying organised and calm. You hold or can obtain an EU passport and are fully conversational in English; additional languages will be helpful. Ideally, you enjoy driving overseas and you are confident to do so in snowy conditions.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Shrewsbury employer: Crystal Ski
At Crystal Ski, we pride ourselves on being an exceptional employer that offers a unique opportunity to work in the stunning mountains while delivering unforgettable experiences for our guests. With comprehensive training, private health insurance, and access to free language lessons, we foster a supportive work culture that prioritises employee growth and well-being. Join us for a winter season filled with adventure, camaraderie, and the chance to make a positive impact through local charity initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Shrewsbury
✨Tip Number 1
Get to know the company! Research Crystal Ski and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the inside scoop on what it’s really like to work there and might even refer you for the role. Don’t be shy—reach out!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to hospitality and customer service. Role-play with a friend or use online resources to boost your confidence. The more you practice, the more natural it will feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about the roles. Don’t miss out on your chance to join the Crystal Ski team!
We think you need these skills to ace Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Shrewsbury
Some tips for your application 🫡
Show Your Passion for the Mountains:When writing your application, let your love for skiing and the outdoors shine through. Share any experiences you've had in the mountains or how you enjoy winter sports. We want to see that you're not just looking for a job, but that you're excited about bringing the mountains to life for our guests!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the role. Whether you're applying for the Crystal Ski Rep or Service Support Rep position, show us how your background aligns with what we’re looking for. This helps us see why you’d be a great fit for our team!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone, but ensure your language is clear and respectful. We want to know you can communicate effectively with guests and suppliers while keeping that reassuring smile in mind!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, it shows us you’re serious about joining our team and ready to embark on this exciting journey with us!
How to prepare for a job interview at Crystal Ski
✨Know Your Stuff About Skiing
Brush up on your skiing knowledge and the services offered by Crystal Ski. Being able to discuss ski passes, equipment, and après activities will show your passion and expertise, making you stand out as a candidate.
✨Show Off Your People Skills
Prepare examples of how you've handled customer service situations in the past. Whether it’s resolving issues or simply making someone’s day better, demonstrating your people skills is crucial for this role.
✨Stay Calm Under Pressure
Think of scenarios where you had to stay calm and organised during a crisis. The interviewers will want to see that you can handle challenging situations with a reassuring smile, just like you would with guests.
✨Be Ready to Talk Tech
Familiarise yourself with the IT tools and systems relevant to the job, especially Excel. Being confident in discussing your digital know-how will show that you're ready to tackle the demands of the role.
