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- Tasks: Deliver exceptional service to guests and manage ski-related needs.
- Company: Join a leading travel company with a passion for winter sports.
- Benefits: Private health insurance, accommodation, return flights, and salary starting at 1280€ net.
- Why this job: Experience the thrill of working in stunning mountain resorts while helping guests enjoy their holidays.
- Qualifications: Passion for skiing, strong communication skills, and an EU passport.
- Other info: Access to free language lessons and career development opportunities.
The predicted salary is between 1080 - 1800 £ per month.
Location: Flexible
Workplace: Onsite
Type of Contract: Flexible contract (working abroad)
Working Time: NA
Job ID: 133627
Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests? If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile, and you hold a valid EU passport, this could be the winter job you are looking for. Please be advised that these opportunities are part of a waitlist for the upcoming winter season.
ABOUT OUR OFFER
- A private Health Insurance with Allianz is included.
- Accommodation and bills are included. Depending on your role & location, you may be sharing a bedroom with other colleagues.
- Work permits, background and/or medical checks arranged and included.
- Return flights, company iPad and uniform included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Plus receive a salary that starts at 1280€ per month net, dependent and in line with cost of living and minimum wages in each country.
- Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy. On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.
Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
Crystal Ski Service Support Rep - You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams. You keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.
ABOUT YOU
You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life. You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
Crystal Ski Rep - You also have digital know-how, are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
Crystal Ski Service Support Rep - You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform. You confidently handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions, all while staying organised and calm. You hold or can obtain an EU passport and are fully conversational in English; additional languages will be helpful. Ideally, you enjoy driving overseas and you are confident to do so in snowy conditions.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Oldham employer: Crystal Ski
Contact Detail:
Crystal Ski Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Oldham
✨Tip Number 1
Get to know the company! Research Crystal Ski and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experiences and how they relate to the role. Highlight your passion for skiing and customer service, and don’t forget to share any relevant stories that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Crystal Ski family. Don’t miss out on this opportunity!
We think you need these skills to ace Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Oldham
Some tips for your application 🫡
Show Your Passion: Let your love for the mountains and skiing shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about providing an amazing experience for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Professional Yet Personable: While it’s important to maintain professionalism, don’t forget to let your personality come through. We’re all about creating a friendly atmosphere, so a warm tone can really make your application stand out.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Crystal Ski
✨Know Your Stuff About Skiing
Brush up on your skiing knowledge and the services offered by Crystal Ski. Being able to discuss ski passes, equipment, and après activities will show your passion and expertise, making you stand out as a candidate.
✨Practice Your People Skills
Since this role is all about guest interaction, practice how you would handle various scenarios with guests. Think about how you'd resolve issues calmly and positively, and be ready to share examples of your past experiences in customer service.
✨Get Familiar with Digital Tools
As a Service Support Rep, you'll need to be comfortable with IT tools and systems. Brush up on your Excel skills and any other relevant software. If you can demonstrate your digital know-how during the interview, it’ll give you an edge.
✨Show Your Team Spirit
Crystal Ski values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in the past, especially in high-pressure situations, to highlight your ability to contribute positively to the team.