At a Glance
- Tasks: Deliver exceptional service to guests and manage ski-related needs.
- Company: Join a leading travel company with a passion for winter sports.
- Benefits: Private health insurance, accommodation, return flights, and salary starting at 1280€ net.
- Other info: Access to free language lessons and career development opportunities.
- Why this job: Experience the thrill of working in stunning mountain resorts while helping guests create unforgettable memories.
- Qualifications: Passion for skiing, strong communication skills, and an EU passport.
Location: Flexible
Workplace: Onsite
Type of Contract: Flexible contract (working abroad)
Working Time: NA
Job ID: 133627
Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests? If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile, and you hold a valid EU passport, this could be the winter job you are looking for. Please be advised that these opportunities are part of a waitlist for the upcoming winter season.
ABOUT OUR OFFER
- A private Health Insurance with Allianz is included.
- Accommodation and bills are included. Depending on your role & location, you may be sharing a bedroom with other colleagues.
- Work permits, background and/or medical checks arranged and included.
- Return flights, company iPad and uniform included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Plus receive a salary that starts at 1280€ per month net, dependent and in line with cost of living and minimum wages in each country.
- Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy. On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.
Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
Crystal Ski Service Support Rep - You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams. You keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.
ABOUT YOU
You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life. You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
Crystal Ski Rep - You also have digital know-how, are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
Crystal Ski Service Support Rep - You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform. You confidently handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions, all while staying organised and calm. You hold or can obtain an EU passport and are fully conversational in English; additional languages will be helpful. Ideally, you enjoy driving overseas and you are confident to do so in snowy conditions.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad employer: Crystal Ski
At Crystal Ski, we pride ourselves on being an exceptional employer that offers a unique opportunity to work in the stunning mountain resorts while delivering unforgettable experiences for our guests. With comprehensive training, private health insurance, and inclusive accommodation, we foster a supportive work culture that values personal growth and teamwork. Join us to not only enhance your career through free language lessons and access to the TUI Learning Hub but also to engage in meaningful local charity initiatives, making your winter job both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Crystal Ski who are looking for fresh talent for roles like Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Crystal Ski and give you a leg up for your Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad role at Crystal Ski.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad position at Crystal Ski.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Crystal Ski.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Crystal Ski's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad.
How to prepare for a job interview at Crystal Ski
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Crystal Ski.
