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- Tasks: Deliver exceptional service to guests and manage ski-related needs.
- Company: Join a leading travel company with a passion for hospitality and adventure.
- Benefits: Private health insurance, accommodation, return flights, and salary starting at 1280€ net.
- Why this job: Experience the thrill of working in stunning mountain resorts while making guests' holidays unforgettable.
- Qualifications: Passion for skiing, strong communication skills, and an EU passport required.
- Other info: Access to free language lessons and career development opportunities.
The predicted salary is between 1100 - 1500 £ per month.
Location: Flexible
Workplace: Onsite
Type of Contract: Flexible contract (working abroad)
Working Time: NA
Job ID: 133627
Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests? If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile, and you hold a valid EU passport, this could be the winter job you are looking for. Please be advised that these opportunities are part of a waitlist for the upcoming winter season.
ABOUT OUR OFFER
- A private Health Insurance with Allianz is included.
- Accommodation and bills are included. Depending on your role & location, you may be sharing a bedroom with other colleagues.
- Work permits, background and/or medical checks arranged and included.
- Return flights, company iPad and uniform included.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Plus receive a salary that starts at 1280€ per month net, dependent and in line with cost of living and minimum wages in each country.
- Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy. On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.
Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
Crystal Ski Service Support Rep - You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams. You keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.
ABOUT YOU
You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life. You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
Crystal Ski Rep - You also have digital know-how, are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
Crystal Ski Service Support Rep - You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform. You confidently handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions, all while staying organised and calm. You hold or can obtain an EU passport and are fully conversational in English; additional languages will be helpful. Ideally, you enjoy driving overseas and you are confident to do so in snowy conditions.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Bolton employer: Crystal Ski
Contact Detail:
Crystal Ski Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Bolton
✨Tip Number 1
Get to know the company! Research Crystal Ski and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the inside scoop on what it’s really like to work there and might even refer you. A personal touch goes a long way!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to hospitality and customer service. Role-play with a friend or in front of a mirror to boost your confidence. Remember, a calm and friendly demeanour is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from the source. Don’t miss out on your dream winter job!
We think you need these skills to ace Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad in Bolton
Some tips for your application 🫡
Show Your Passion for the Mountains: When writing your application, let your love for skiing and the outdoors shine through. We want to see that you’re not just looking for a job, but that you genuinely enjoy the winter lifestyle and can share that enthusiasm with our guests.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the role. Whether you're applying as a Crystal Ski Rep or Service Support Rep, show us how your background aligns with what we’re looking for.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone, but ensure your communication is clear and respectful, reflecting the kind of service we provide to our guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Crystal Ski
✨Know Your Stuff About Skiing
Brush up on your skiing knowledge and the services offered by Crystal Ski. Be ready to discuss your own experiences with skiing or snowboarding, as well as how you can help guests have the best time on the slopes.
✨Show Off Your People Skills
Since this role is all about guest interaction, practice how you would handle different scenarios with guests. Think of examples where you've provided excellent customer service or resolved issues calmly and effectively.
✨Be Tech-Savvy
Familiarise yourself with common IT tools and systems, especially Excel, as it’s mentioned in the job description. You might be asked to demonstrate your proficiency, so be prepared to talk about your experience with technology.
✨Stay Calm Under Pressure
Prepare for questions that assess your ability to handle stressful situations. Think of times when you’ve had to think on your feet or solve problems quickly, and be ready to share those stories during the interview.