At a Glance
- Tasks: Support the reception and admin team while providing excellent service to patients.
- Company: Crystal Peaks Medical Centre, dedicated to high-quality healthcare.
- Benefits: Gain valuable experience, develop skills, and potential for career progression.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Join a friendly team and make a real difference in patient care.
- Qualifications: GCSEs in English and Maths (A*-C or 9-4) required.
The predicted salary is between 24960 - 28000 £ per year.
Your daily duties will be to provide support to the reception and admin team. You will liaise with patients and other healthcare providers including pharmacies and secondary care to provide an excellent service to the general public. You should be professional and project a friendly image to patients and visitors both face to face and on the phone.
At Crystal Peaks Medical Centre we take pride in delivering high quality care and run clinics for chronic disease management and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery including joint injections, childhood vaccinations, contraceptive implants and coil fitting. We have allied professionals working on site delivering counselling and cognitive behavioural therapy (IAPT workers), as well as physiotherapists and our midwife.
Job responsibilities
- Administration
- To have a good understanding of all practice procedures including health and safety, security and confidentiality.
- Scanning hospital correspondence to patient’s medical record and integrating electronic post into the clinical system.
- Read coding any procedures, diagnoses, results etc. accurately from correspondence received from secondary care.
- Support all staff with IT issues (including printer errors, clinical system issues etc.).
- Supporting the Admin Team with C-the-Signs software to help record diagnoses, appointment dates and referrals.
- Reception
- Cover all reception duties including:
- Answering the telephone and dealing with patient queries/ booking appointments when required.
- Processing repeat prescription requests as per practice protocol.
- Opening/ sorting incoming post.
- Actioning daily tasks on behalf of the GP.
- Filing/ pulling patient paper records.
- Ensure medical record data is up to date and of a high standard including patient name and address.
- Registering new patients ensuring they are within the practice area.
- Booking interpreters for appointments that require the interpreting service.
- Monitoring the prescription email address.
- Other tasks:
- Ensure tea/ coffee/ milk etc. is kept replenished in the staff room using petty cash.
- To ensure building security through the knowledge of the alarm, doors, windows etc.
- Any other tasks given to you by managers.
Training Outcome
Potential progression into employment or next level apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - A*-C or 9-4
- Essential - GCSE - Maths - A*-C or 9-4
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday. Shifts to be confirmed.
- Expected Duration: 1 Year 6 Months
- Training Provider: SHEFFIELD COLLEGE
Reception Apprentice in Sheffield employer: Crystal Peaks Medical Centre
Crystal Peaks Medical Centre is an excellent employer that prioritises the growth and development of its staff through a comprehensive apprenticeship programme. Located in Sheffield, the centre fosters a supportive work culture where apprentices gain hands-on experience in a dynamic healthcare environment while pursuing their Level 3 qualification. With a focus on professional communication and IT skills, employees are well-prepared for future career opportunities in the medical administration field.
Contact Details:
Crystal Peaks Medical Centre Recruitment Team
