At a Glance
- Tasks: Welcome fans and ensure smooth entry at Selhurst Park Stadium.
- Company: Join the historic Crystal Palace Football Club, a Premier League team.
- Benefits: Earn £13.15 per hour with flexible casual hours.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Be part of the excitement on matchdays and create memorable experiences for fans.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 27300 - 27300 £ per year.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ ROP: £13.15
About Crystal Palace Football Club
Crystal Palace Football Club is a Premier League club with more than 160 years of history. We operate across three sites – Selhurst Park Stadium, our London office, and our Training Ground/Academy – offering a positive atmosphere and culture for fans and employees. We strive for excellence with high standards, professionalism, and a strong work ethic, and we aim to grow, diversify and build with our team both on and off the pitch.
About This Role
If you have experience in or are passionate about customer service and working in the fast-paced environment of football, we want to hear from you. You will be well presented, engaging and committed to meeting and allowing the entry of all guests to the stadium. You are approachable, hardworking and enjoy helping others with a smile, while keeping safety and security at the forefront of everything you do.
Responsibilities:
- Providing an excellent service to Home/Away supporters.
- Attending the match briefing as given by the Head of Ticketing and Turnstile Supervisor to understand the ticketing arrangements for each fixture.
- Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely.
- Reporting any obstructions, hazards or found articles to the Stand Supervisor immediately.
- Reconciling turnstile admits, taking numbers from the turnstile counter and completing the turnstile docket.
- Correctly operating the respective ticket scanning device.
- Attending the required counting procedures following closure of the turnstile.
- Complying with any instruction given by the Stand Supervisor.
- Other duties and responsibilities as required by the line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills And Qualifications:
- A can-do attitude and be prepared to help the team.
- Immaculate grooming standards and overall appearance.
- Excellent interpersonal skills and be polite and courteous.
Our Commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is central and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. We promote employment opportunities that celebrate diversity and encourage good relations and practices towards different groups. We are committed to attracting, recruiting, and retaining the most talented candidates and the club ensures that everyone who wishes to engage with the club has a real and equal opportunity to do so, whether as matchday fans, staff, players, board members, participants in Foundation programmes or any other person engaged with the club's activities.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk. For additional information regarding this vacancy, you may also contact cpfc.recruitment@cpfc.co.uk. We are here to help you through the recruitment process, including applying for a vacancy, getting in touch, and assistance with access for interviews if required.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people. The post holder will be required to undergo relevant security checks, including a comprehensive background check and Enhanced Disclosure and Barring Service (DBS) to ensure safety and protection.
Matchday Turnstile Operator employer: Crystal Palace Football Club
Crystal Palace Football Club is an exceptional employer, offering a vibrant and inclusive work culture at the iconic Selhurst Park Stadium. With a commitment to employee growth and diversity, staff enjoy a supportive environment that values professionalism and teamwork, making it an ideal place for those passionate about customer service in the thrilling world of football.
Contact Details:
Crystal Palace Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Turnstile Operator
✨Tip Number 1
Get to know the club! Research Crystal Palace Football Club, its history, and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with fans, think of scenarios where you can demonstrate your politeness and approachability. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress to impress! Make sure you’re well-presented and adhere to the grooming standards mentioned in the job description. First impressions matter, especially in a customer-facing role like this one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Selhurst Park.
We think you need these skills to ace Matchday Turnstile Operator
Some tips for your application 🫡
Show Your Passion for Football:When you're writing your application, let your love for football shine through! Mention any relevant experiences or how you enjoy being part of the matchday atmosphere. We want to see that you're excited about joining our team at Selhurst Park.
Highlight Customer Service Skills:Since this role is all about providing excellent service to fans, make sure to showcase your customer service skills in your application. Share examples of how you've gone above and beyond to help others, as this will resonate with us and show you're a great fit.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a fantastic Matchday Turnstile Operator.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive your details directly and can process your application smoothly. Plus, it shows you're serious about joining the Crystal Palace family!
How to prepare for a job interview at Crystal Palace Football Club
✨Know Your Role
Familiarise yourself with the responsibilities of a Matchday Turnstile Operator. Understand the importance of customer service and safety, as well as the specific tasks like ticket scanning and reporting hazards. This will show your enthusiasm and readiness to contribute.
✨Dress to Impress
Since immaculate grooming standards are crucial for this role, make sure you present yourself smartly for the interview. A polished appearance reflects your professionalism and respect for the club's values.
✨Practice Your People Skills
As you'll be interacting with fans, practice being polite and courteous. Think of examples from past experiences where you've provided excellent customer service, as this will demonstrate your interpersonal skills during the interview.
✨Be Prepared for Safety Questions
Given the emphasis on health and safety, be ready to discuss how you would handle potential hazards or emergencies at the stadium. Showing that you prioritise safety will align with the club's commitment to a secure environment for all.
