At a Glance
- Tasks: Ensure safety and enjoyment for fans at Selhurst Park during matchdays.
- Company: Join the historic Crystal Palace Football Club, a Premier League team with a vibrant culture.
- Benefits: Earn £14.75 per hour on a flexible, casual contract while enjoying the excitement of matchdays.
- Other info: Opportunities for growth in a diverse and inclusive environment.
- Why this job: Be part of an energetic team and create unforgettable experiences for football fans.
- Qualifications: Must be over 18 with an SIA Door Supervisor Badge; friendly and professional attitude required.
The predicted salary is between 14 - 15 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ROP: £14.75 per hour
Who We Are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees.
About This Role
Crystal Palace FC is looking for passionate, well‑presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience.
Responsibilities
- Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required
- Be responsible for the safe access and comfort of spectators visiting the stadium
- Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
- Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium
- Maintain an immaculate personal presentation with a polished professional appearance
- Other duties and responsibilities as required by line manager
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures
Experience, Skills And Qualifications
- You must be over 18 (Essential)
- SIA Door Supervisor Badge (Essential)
- NVQ Level 2 in Spectator Safety (desirable)
- Friendly and happy to help all clients with patience and good manners
- Be mature and be able to handle situations calmly
- Possess excellent interpersonal skills and be polite and courteous
- A strong focus on accuracy and diligence in every aspect
- Good communication skills
- An understanding of body search regulations and processes
- Experience working at a football stadium and/or similar spectator events (Desirable)
Our Commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability‑related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability‑related queries only).
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday SIA Steward employer: Crystal Palace Football Club
Crystal Palace Football Club is an exceptional employer, offering a dynamic work environment at our Academy Training Ground in BR3 1NZ. We pride ourselves on fostering a culture of inclusivity and support, providing opportunities for professional growth within the sports therapy field while ensuring our staff are equipped with the necessary resources to excel. Join us in making a meaningful impact on the lives of our academy players as part of a dedicated team committed to excellence in sports medicine.
Contact Details:
Crystal Palace Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday SIA Steward
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We think you need these skills to ace Matchday SIA Steward
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Crystal Palace Football Club. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
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How to prepare for a job interview at Crystal Palace Football Club
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Crystal Palace Football Club.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Crystal Palace Football Club.
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You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Crystal Palace Football Club.
