At a Glance
- Tasks: Support retail operations, deliver top-notch customer service, and manage stock efficiently.
- Company: Join the iconic Crystal Palace Football Club with a rich history and vibrant culture.
- Benefits: Earn £13.15 per hour on a flexible casual contract at a Premier League venue.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of matchday excitement and connect with passionate fans in a dynamic environment.
- Qualifications: Retail experience, strong communication skills, and a proactive attitude are essential.
The predicted salary is between 13 - 13 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ ROP: £13.15
Who We Are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About This Role
This role involves supporting the day-to-day operations of the Club’s retail store, delivering excellent customer service, maintaining high standards of presentation, and ensuring efficient stock handling and sales processes.
Responsibilities
- Providing a high level of customer service on the shop floor
- Operating the till accurately and efficiently
- Packing and processing customer purchases
- Replenishing and merchandising stock on shelves as required
- Pricing and labeling merchandise correctly
- Printing names and numbers on shirts to required specifications
- Organising and maintaining merchandise within store rooms
- Receiving, checking, and storing deliveries
- Other duties and responsibilities as required by line manager
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills And Qualifications
- Previous experience working in a retail environment
- Excellent verbal and written communication skills
- Strong time management and organisational abilities
- Ability to work effectively under pressure and meet deadlines
- High attention to detail
- Enthusiastic, proactive, and positive approach to all tasks
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
As part of our commitment to diversity and inclusion, we collect demographic data to monitor our recruitment trends. This information is processed independently of your application and has no influence on selection decisions. You may select 'prefer not to say' if you do not wish to disclose this information.
Matchday Retail Sales Assistant (casual contract) employer: Crystal Palace Football Club
Crystal Palace Football Club is an exceptional employer, offering a dynamic work environment at our Academy Training Ground in BR3 1NZ. We pride ourselves on fostering a culture of inclusivity and support, providing opportunities for professional growth within the sports therapy field while ensuring our staff are equipped with the necessary resources to excel. Join us in making a meaningful impact on the lives of our academy players as part of a dedicated team committed to excellence in sports medicine.
Contact Details:
Crystal Palace Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Retail Sales Assistant (casual contract)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Crystal Palace Football Club, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Crystal Palace Football Club!
We think you need these skills to ace Matchday Retail Sales Assistant (casual contract)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Crystal Palace Football Club, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Crystal Palace Football Club and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Crystal Palace Football Club that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Crystal Palace Football Club
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
