At a Glance
- Tasks: Engage with fans, serve food and drinks, and create an unforgettable matchday experience.
- Company: Join the legendary Crystal Palace Football Club with over 160 years of history.
- Benefits: Earn £13.15 per hour with flexible shifts and a vibrant work atmosphere.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of the excitement on match days and connect with fellow sports enthusiasts.
- Qualifications: Experience in catering or hospitality and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Fixed-Term Contract
Salary/ ROP: £13.15
Who We Are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About This Role
If you have experience in the catering and events industry or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of Crystal Palace Football Club and providing excellent service to the customers of our many bars and kiosks. Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.
Responsibilities
- Take initiative and participate in the set-up of kiosks and bars, stock and supplies
- Welcome guests and taking orders
- Process payments on POS devices in an efficient manner
- Maintain counters and fridges with sufficient supplies of stock throughout the service period, as guided by your manager.
- Ensure stock rooms and areas are organised and clean, to ensure easy stock rotation and reconciliation.
- Where necessary, assist in the back of house areas: kitchen and food preparation, pot wash and stock deliveries
- Perform clean-up duties after each shift and ensure that concession stand is sanitized and tidied to a high standard
- Serving alcohol responsibly and following the club’s Challenge 25 Policy
- Adhering to all Health & Safety policies including the club’s Food Safety Management Systems
- Carrying out any other reasonable duties asked of you from within your team and management including being flexible in covering tasks outside of your role-specific duties.
- Maintain an immaculate personal presentation with a polished professional appearance.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills And Qualifications
- A positive attitude and be prepared to help the team
- Experience in catering, hospitality or food service
- Strong customer service and communication skills
- Engaging and easy to talk to
- Reliable, punctual and trustworthy
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
As part of our commitment to diversity and inclusion, we collect demographic data to monitor our recruitment trends. This information is processed independently of your application and has no influence on selection decisions. You may select ‘prefer not to say’ if you do not wish to disclose this information.
Matchday Catering Operator/Bartender (casual contract) employer: Crystal Palace Football Club
Crystal Palace Football Club is an exceptional employer, offering a dynamic work environment at our Academy Training Ground in BR3 1NZ. We pride ourselves on fostering a culture of inclusivity and support, providing opportunities for professional growth within the sports therapy field while ensuring our staff are equipped with the necessary resources to excel. Join us in making a meaningful impact on the lives of our academy players as part of a dedicated team committed to excellence in sports medicine.
Contact Details:
Crystal Palace Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Catering Operator/Bartender (casual contract)
✨Get Your Foot in the Door with Walk-Ins
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We think you need these skills to ace Matchday Catering Operator/Bartender (casual contract)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Crystal Palace Football Club
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Crystal Palace Football Club. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
