At a Glance
- Tasks: Support the Ticketing team with customer service, seat inventory, and promoting tickets.
- Company: Join the vibrant Crystal Palace Football Club family.
- Benefits: Flexible hours, casual work environment, and a chance to be part of match days.
- Other info: Perfect for students looking for flexible, engaging work in sports.
- Why this job: Be at the heart of the action and enhance fans' experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Crystal Palace Football Club is seeking a Customer Service/Ticketing Assistant to support the Ticketing team with seat inventory, memberships, and hospitality for all stadia and fixtures.
You will help improve online journeys, back-office processes, and assist in promoting tickets and memberships through various channels.
The role requires experience in customer service, strong communication, and a customer-focused, proactive approach.
#J-18808-Ljbffr
Ticketing & Hospitality Assistant — Casual, Flexible Hours in London employer: Crystal Palace Football Club
Crystal Palace Football Club is an exceptional employer, offering a dynamic work environment at our Academy Training Ground in BR3 1NZ. We pride ourselves on fostering a culture of inclusivity and support, providing opportunities for professional growth within the sports therapy field while ensuring our staff are equipped with the necessary resources to excel. Join us in making a meaningful impact on the lives of our academy players as part of a dedicated team committed to excellence in sports medicine.
Contact Details:
Crystal Palace Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Hospitality Assistant — Casual, Flexible Hours in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Crystal Palace Football Club and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Crystal Palace Football Club and let us see your personality shine through!
We think you need these skills to ace Ticketing & Hospitality Assistant — Casual, Flexible Hours in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Crystal Palace Football Club.
Get Familiar with Our Brand:Before applying, take some time to learn about Crystal Palace Football Club and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Crystal Palace Football Club
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Crystal Palace Football Club.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Crystal Palace Football Club will surely appreciate.
