At a Glance
- Tasks: Support the ticketing team with seat inventory and enhance the supporter journey.
- Company: Join Crystal Palace Football Club, a historic Premier League team with a vibrant culture.
- Benefits: Earn £13.15 per hour on a flexible casual contract with a dynamic work environment.
- Other info: Flexible hours, including weekends, with opportunities for personal growth in a diverse workplace.
- Why this job: Be part of an exciting team at a renowned football club and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ ROP: £13.15
Who We Are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About This Role
To support the ticketing team with all aspects of seat inventory relating to ticketing, membership and Hospitality for all stadia, home and away, for all associated teams as well as support the documentation and continuous improvement of all relevant processes and procedures.
Responsibilities
- Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the back-office processes and identifying new opportunities for development.
- Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process.
- Supporting the reconciliation of complimentary match tickets on a match-by-match basis.
- Supporting the Ticketing team in the management and distribution of the allocation of tickets to Supporters Clubs, Hospitality clients and staff.
- Developing a comprehensive knowledge of all appropriate Club products and services.
- Managing any other related projects as defined by the Ticketing Manager.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills And Qualifications
- Previous experience in customer service.
- Effective communication skills.
- Knowledgeable and understanding of ticket sales process and procedure.
- Customer focussed with exceptional customer sales and service skills.
- Pro-active and engaging.
- Calm under pressure.
- High work commitment.
- Extremely organised with the ability to perform under tight deadlines.
- Flexible with working hours and able to work weekends and evenings as the fixtures require.
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact us. We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Ticketing Assistant (casual contract) in London employer: Crystal Palace Football Club
Crystal Palace Football Club is an exceptional employer, offering a dynamic work environment at our Academy Training Ground in BR3 1NZ. We pride ourselves on fostering a culture of inclusivity and support, providing opportunities for professional growth within the sports therapy field while ensuring our staff are equipped with the necessary resources to excel. Join us in making a meaningful impact on the lives of our academy players as part of a dedicated team committed to excellence in sports medicine.
Contact Details:
Crystal Palace Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Assistant (casual contract) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Crystal Palace Football Club.
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Ticketing Assistant (casual contract) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Crystal Palace Football Club.
How to prepare for a job interview at Crystal Palace Football Club
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Crystal Palace Football Club's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Crystal Palace Football Club offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
