At a Glance
- Tasks: Ensure safety and enjoyment for fans at Selhurst Park during matchdays.
- Company: Join the historic Crystal Palace Football Club, a Premier League team with a vibrant culture.
- Benefits: Earn £13.15 per hour with flexible casual hours and a fun work environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of the excitement and energy of matchdays while making unforgettable memories.
- Qualifications: Must be over 18, with excellent communication skills and a friendly attitude.
The predicted salary is between 13 - 13 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary / ROP: £13.15 per hour
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees.
About This Role
Crystal Palace FC is looking for passionate, well-presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience.
Responsibilities
- Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required.
- Be responsible for the safe access and comfort of spectators visiting the stadium.
- Identify and report any incident, occurrence or hazard among spectators and report to a supervisor.
- Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.
- Maintain an immaculate personal presentation with a polished professional appearance.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications
- You must be over 18 (Essential).
- NVQ Level 2 in Spectator Safety (desirable).
- Friendly and happy to help all clients with patience and good manners.
- Be mature and be able to handle situations calmly.
- Possess excellent interpersonal skills and be polite and courteous.
- A strong focus on accuracy and diligence in every aspect.
- Good communication skills.
- An understanding of body search regulations and processes.
- Experience working at a football stadium and/or similar spectator events (Desirable).
Our Commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, we are here to help you through the whole recruitment process including applying for a vacancy and accessing an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday Steward in London employer: Crystal Palace Football Club
Crystal Palace Football Club offers a vibrant and inclusive work environment at Selhurst Park Stadium, where employees are valued and encouraged to grow. With a commitment to excellence, diversity, and employee welfare, the club provides unique opportunities for personal development while ensuring a safe and enjoyable matchday experience for all. Join us in being part of a storied Premier League legacy, where your contributions directly enhance the excitement and pride of our community.
Contact Details:
Crystal Palace Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Steward in London
✨Tip Number 1
Get to know the club! Research Crystal Palace FC, their values, and what makes them unique. This will help you connect with the interviewers and show your genuine interest in being part of the team.
✨Tip Number 2
Practice your people skills! As a Matchday Steward, you'll be interacting with fans all day. Role-play scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Dress to impress! Make sure you present yourself well during interviews. A polished appearance shows that you take the role seriously and are ready to represent the club professionally.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Crystal Palace family right from the start.
We think you need these skills to ace Matchday Steward in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for football and the role shine through. We want to see that you’re genuinely excited about being part of the matchday experience at Selhurst Park!
Be Professional:Make sure your application reflects a polished and professional image. This means checking for typos, using clear language, and presenting yourself in a way that aligns with the high standards we uphold at Crystal Palace FC.
Highlight Relevant Experience:If you've worked in similar roles or have experience in spectator safety, make sure to mention it! We love seeing how your background can contribute to creating a safe and enjoyable environment for our fans.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and shows that you’re serious about joining the team.
How to prepare for a job interview at Crystal Palace Football Club
✨Know the Club Inside Out
Before your interview, take some time to research Crystal Palace FC. Understand their history, values, and what makes them unique. This will not only show your passion for the club but also help you answer questions more effectively.
✨Dress to Impress
As a Matchday Steward, personal presentation is key. Make sure you arrive at the interview looking polished and professional. This reflects your understanding of the role and the standards expected at Selhurst Park.
✨Showcase Your People Skills
Since this role involves interacting with fans, be prepared to demonstrate your excellent interpersonal skills. Think of examples where you've provided outstanding customer service or handled difficult situations calmly. This will highlight your suitability for the position.
✨Understand Safety Protocols
Familiarise yourself with basic safety and security protocols relevant to spectator events. Being able to discuss these during your interview will show that you take the responsibilities of a Matchday Steward seriously and are ready to uphold the club's high standards.
