Ecommerce Coordinator in Croydon

Overview

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy - we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic. We are growing, diversifying and building with our team on and off the pitch.

About this role

An exciting opportunity has arisen for an eCommerce Coordinator to join Crystal Palace Football Club. Following the Club’s most successful period – winning the FA Cup and competing in Europe for the first time – we are continuing to elevate our online retail offering. This role will play a key part in delivering a first-class customer experience, expanding our global reach and supporting ambitious growth targets. You will take ownership of the day-to-day management and performance of the Club’s online Store (shop.cpfc.co.uk), while also planning and executing product campaigns designed to maximise sales and engagements.

Responsibilities

• Manage relationship with online store provider (RSS), ensuring that the site is functional and improvements are made
• Be responsible for the day-to-day management and performance of the ecommerce store including:
• Product insertion
• Managing the home page
• Ensuring listing accuracy and depth
• Driving ecommerce promotional advertising in line with retail campaigns
• Monitoring sales performance alongside budget
• Monitoring customer orders and returns using the integrated order processing and stock management system
• Managing sample product photoshoots and maintain product photography library
• Liaising with Marketing on product/campaign roadmap to maximise the product suite ahead of key retail dates
• Inputting into best use of marketing budget spend – PPC, remarketing campaigns, etc.
• Delivering a strategy to grow ecommerce revenue with EPOS provider
• Working with licensed partners to ensure alignment with the ecommerce strategy
• During peak periods/holiday cover you may be required to:
• Check orders and dispatch details and perform end-of-day checks
• Liaise with pickers
• Answer customer queries via email and telephone regarding order queries and product information
• Work in the warehouse when required
• Other duties as directed by line manager
• Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities

Experience, Skills and Qualifications

• At least a year of e-commerce or online marketing experience
• A strong understanding of the customer journey and getting the customer to the right information
• Excellent written communication skills
• Excellent time management, organisational and prioritisation skills
• Third level education in a relevant degree
• Detail oriented
• Enthusiastic and self-motivated
• Highly commercial with strong numerical and analytical skills
• Able to work to tight deadlines

Benefits

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Discounts in various gyms through GymFlex
• Volunteering Day - 1 Workday off to support a charity of your choice
• Travel Season Ticket loan
• Holiday allowance that increases every year of service

Our commitment to Equality, Diversity and Inclusion

At Crystal Palace Football Club, Equality, Diversity & Inclusion is a core value that grows in our working environment, ensuring staff feel appreciated and welcomed. We are committed to attracting, recruiting, and retaining talented candidates and to providing equal opportunity for everyone to engage with the club.

Reasonable Adjustment

We are proud to be a Disability Confident Committed employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk or cpfc.recruitment@cpfc.co.uk. We will help you through the recruitment process and assist with access for interviews.

Safeguarding

The club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. The post holder will be required to undergo relevant security checks, including an Enhanced DBS check, to ensure safety.