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- Tasks: Ensure safety and enjoyment for fans at Selhurst Park during matchdays.
- Company: Join the passionate team at Crystal Palace FC, a vibrant football club.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Why this job: Be part of unforgettable matchday experiences and represent a beloved football club.
- Qualifications: Must be over 18 with an SIA badge for SIA Stewards; friendly and professional attitude required.
- Other info: Great opportunity for career growth in a diverse and inclusive environment.
The predicted salary is between 13 - 15 £ per hour.
Crystal Palace FC is looking for passionate, well‑presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience.
Responsibilities:
- Commit to and attend all Premier League fixtures as well as FA Cup games as required.
- Be responsible for the safe access and comfort of spectators visiting the stadium.
- Identify and report any incident, occurrence or hazard among spectators and report to a supervisor.
- Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment.
- Maintain an immaculate personal presentation with a polished professional appearance.
- Other duties and responsibilities as required by line manager.
- Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies.
Experience, Skills and Qualifications:
- You must be over 18 (Essential).
- SIA Door Supervisor Badge (Essential for SIA Stewards).
- NVQ Level 2 in Spectator Safety.
- Friendly and happy to help all clients with patience and good manners.
- Be mature and able to handle situations calmly.
- Possess excellent interpersonal skills and be polite and courteous.
- A strong focus on accuracy and diligence in every aspect.
- Good communication skills.
- An understanding of body search regulations and processes.
- Experience working at a football stadium and/or similar spectator events (Desirable).
Our commitment to Equality:
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. We are committed to attracting, recruiting, and retaining the most talented candidates and ensuring that everyone who wishes to engage with the club has a real and equal opportunity to do so.
Reasonable Adjustment:
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role. If you require disability‑related adjustments during the recruitment process, please contact DLO@cpfc.co.uk.
Safeguarding:
Cristal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. The post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS).
Matchday Steward / Matchday SIA Steward employer: Crystal Palace FC
Contact Detail:
Crystal Palace FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Steward / Matchday SIA Steward
✨Tip Number 1
Get to know the club! Research Crystal Palace FC, their values, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a steward, you'll need to interact with fans and ensure they have a great experience. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Dress to impress! Make sure you present yourself well during any interviews or meet-ups. A polished appearance shows that you take the role seriously and are ready to represent the club.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Crystal Palace FC family.
We think you need these skills to ace Matchday Steward / Matchday SIA Steward
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being part of the matchday team at Crystal Palace FC.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role!
Be Professional: Since personal presentation is key for this role, ensure your application reflects a polished and professional image. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on board for an unforgettable matchday experience!
How to prepare for a job interview at Crystal Palace FC
✨Know Your Role
Make sure you understand the responsibilities of a Matchday Steward or SIA Steward. Familiarise yourself with the key duties, such as ensuring safety and providing excellent customer service. This will help you answer questions confidently and show your enthusiasm for the role.
✨Dress to Impress
Since personal presentation is crucial for this position, dress smartly for your interview. Aim for a polished and professional look that reflects the standards expected at Crystal Palace FC. This shows that you take the opportunity seriously and are ready to represent the club well.
✨Showcase Your Interpersonal Skills
Prepare examples of how you've handled difficult situations or provided outstanding service in the past. Highlight your ability to remain calm under pressure and communicate effectively, as these skills are essential for ensuring a positive matchday experience for fans.
✨Understand the Club's Values
Research Crystal Palace FC’s commitment to equality, diversity, and inclusion. Be ready to discuss how you can contribute to creating a welcoming environment for all guests. This demonstrates your alignment with the club's values and your dedication to upholding their policies.