At a Glance
- Tasks: Welcome fans and ensure smooth entry at Selhurst Park Stadium.
- Company: Join the historic Crystal Palace Football Club, a Premier League team.
- Benefits: Earn £13.15 per hour with flexible casual hours.
- Other info: Diverse and inclusive workplace with opportunities for all.
- Why this job: Be part of the excitement on matchdays and create memorable experiences.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 27300 - 27300 £ per year.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ ROP: £13.15
Who we are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role
If you have experience in or are passionate about customer service and working in the fast paced environment of football we want to hear from you! You will be well presented, engaging and committed to meeting and allowing the entry of all of guests to the stadium. You are approachable, hardworking and enjoy helping others with a smile; while also keeping safety and security at the forefront of everything you do.
Responsibilities
- Providing an excellent service to Home/Away supporters.
- Attending the match briefing as given by the Head of Ticketing, and Turnstile Supervisor to understand the ticketing arrangements for each fixture.
- Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely.
- Any obstructions, hazards or found articles must be reported to the Stand Supervisor immediately.
- Reconciling turnstile admits taking numbers from the turnstile counter and completing the turnstile docket.
- Correctly operating the respective ticket scanning device.
- Attending the required counting procedures following closure of the turnstile.
- Complying with any instruction given by the Stand Supervisor.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications
- A can do attitude and be prepared to help the team.
- Immaculate grooming standards and overall appearance.
- Excellent interpersonal skills and be polite and courteous.
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club does this by encouraging good relations and practices toward different groups and is committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact (DLO inbox is for disability-related queries only). For further information regarding this vacancy, please contact. We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday Turnstile Operator in London employer: Crystal Palace FC
Crystal Palace FC is an exceptional employer, offering a unique opportunity to work within a prestigious football club renowned for its commitment to excellence. With a supportive work culture that values flexibility and professional growth, employees can thrive in a dynamic environment while contributing to the development of young athletes. The role of Part-Time Academy Physiotherapist not only allows for meaningful engagement with aspiring players but also provides a chance to be part of a passionate community dedicated to sports and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Turnstile Operator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crystal Palace FC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crystal Palace FC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Matchday Turnstile Operator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crystal Palace FC:Your cover letter is your chance to shine! Tell us why you want to work at Crystal Palace FC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crystal Palace FC!
How to prepare for a job interview at Crystal Palace FC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
