At a Glance
- Tasks: Coordinate and oversee hospitality events at Selhurst Park, ensuring exceptional experiences for guests.
- Company: Join Crystal Palace Football Club, a Premier League team with over 160 years of history.
- Benefits: Enjoy match day tickets, discounts, health benefits, and a volunteering day off.
- Other info: Dynamic role with opportunities for growth in a vibrant sports environment.
- Why this job: Be the face of the club and create memorable experiences for fans and clients.
- Qualifications: Experience in events or hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Job Location
Selhurst Park Stadium, SE25 6PU
Contract Type
Full-time
Deadline
Who we are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history.
Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees.
We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role
To coordinate and oversee the delivery of hospitality and non-matchday events across Selhurst Park, acting as the face of Crystal Palace Football Club to ensure exceptional experiences are delivered to supporters, guests and clients.
The role is responsible for planning and coordinating event operations, leading the Event Assistant team and maintaining strong relationships with internal stakeholders and hospitality contractors to ensure all events are delivered to the standards expected by the Club.
Responsibilities
- Act as the Public Catering representative within hospitality areas on matchdays.
- Build strong working relationships with hospitality contractors and stakeholders.
- Ensure agreed standards and service levels are consistently delivered.
- Monitor the quality and presentation of hospitality areas and elevate issues where necessary.
- Support premium lounges, bars and special requests.
- Act as a visible and professional representative of Crystal Palace Football Club within hospitality operations.
- Review and interpret function sheets and event requirements.
- Liaise with Commercial and other departments to ensure all catering requirements are captured.
- Produce event briefing packs and operational paperwork.
- Coordinate room setups and operational requirements.
- Raise requisitions for food, beverage and disposables.
- Work closely with the Stock Controller and Logistics teams to ensure all event requirements are fulfilled.
- Take ownership of events from planning through to delivery and breakdown.
- Act as the principal point of contact for clients and stakeholders during events.
- Ensure events are delivered to agreed standards and timelines.
- Resolve operational issues quickly and professionally.
- Gather feedback and support continuous improvement.
- Attend events outside normal office hours, including evenings and weekends, as an integral part of the role.
- Recruit, train and develop Event Assistants.
- Produce rotas and staffing plans.
- Lead and support the Event Assistant team during event delivery.
- Ensure events are appropriately resourced.
- Support the recruitment and induction of casual staff where required.
- Support the implementation of departmental procedures and standards.
- Maintain high standards of food safety and health and safety compliance.
- Report maintenance, security and operational issues promptly.
- Assist with the development of new processes to improve productivity, service and guest experience.
- Support matchday and non-matchday operations as required.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications
- Previous experience within events, hospitality, catering or customer service operations.
- Excellent organisational and communication skills.
- High standards of customer service and presentation.
- Ability to coordinate multiple tasks and priorities in a fast-paced environment.
- Experience leading or supervising teams.
- Flexibility to work evenings, weekends and matchdays as required.
- Ability to work independently and use initiative. Strong attention to detail and the ability to remain calm under pressure.
- Commitment to delivering exceptional experiences for supporters, guests and clients.
- Previous experience within a stadium, conference venue, hotel or large-scale hospitality environment.
- Experience coordinating events or hospitality operations (desirable)
- Food Safety Level 2 qualification or above (desirable)
- Personal Licence Holder (desirable)
Benefits
- Complimentary match day ticket
- Reward and Discount Scheme through our Tech Scheme and Simple Health app
- Health and Wellbeing benefit scheme
- 20% Discount in our Retail Stores
- Discounts in various gyms through Gym Flex
- Volunteering Day - 1 Workday off to support a charity of your choice.
- Travel Season Ticket loan
- Holiday allowance: 25 Days
- Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed.
Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer.
We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.
If you require disability-related adjustments during the recruitment process, please contact
(DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact
We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment.
As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
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Event and Hospitality Coordinator in London employer: Crystal Palace FC
Crystal Palace FC is an exceptional employer, offering a unique opportunity to work within a prestigious football club renowned for its commitment to excellence. With a supportive work culture that values flexibility and professional growth, employees can thrive in a dynamic environment while contributing to the development of young athletes. The role of Part-Time Academy Physiotherapist not only allows for meaningful engagement with aspiring players but also provides a chance to be part of a passionate community dedicated to sports and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Event and Hospitality Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crystal Palace FC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crystal Palace FC
Don't be shy about reaching out to Crystal Palace FC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event and Hospitality Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crystal Palace FC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crystal Palace FC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
