Commercial Support Executive in London

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: Full-time

Deadline: 18th March 2026

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About This Role

Our Premium matchday and non-matchday events business has recently delivered standout years and as a club we are now building on this success and looking to maintain momentum via ambitious plans for venue expansion. We are looking for a dynamic individual who will play a pivotal role in helping to deliver exceptional non-matchday B2B and B2C events, as well ensuring seamless operations for our exclusive Premium matchday hospitality offerings. Ideal for an ambitious recent graduate or someone with real-world relevant experience looking for a foothold in a professional sports organisation. If you have a passion for sport, a keen eye for detail, and a drive to exceed expectations, we want you on our team.

Responsibilities

• Stadium Tours: Pre and post-tour administration, as well as, on the ground set-up of this hugely successful product, ensuring the venue is prepped and ready in advance of the official guides and guests arrivals.
• Event Planning Support: Assist in the planning and coordination of non-matchday events hosted by the club, including conferences, corporate functions, celebratory events, wakes, filming and production days, fan engagement events and more.
• Commercial Team Event Delivery: Support the Commercial Team with administrative and operational requirements for team-led events such as Sporting Dinners, Business Clubs, Beer Festivals.
• Internal Bookings: Oversee and coordinate all internal bookings across the club and Palace for Life Foundation. Manage room allocations, confirm requirements and ensure internal stakeholders are fully informed of processes, availability and event logistics.
• Logistics Coordination: Collaborate with relevant teams to manage event logistics, such as confirming venue bookings, overseeing equipment setup, coordinating catering arrangements, managing security considerations and more.
• On-Site Support: Assist in on-site event management, overseeing event operations and troubleshooting any issues that may arise.
• Guest Relations: Provide exceptional customer service to event attendees, addressing queries, handling registrations and ensuring a seamless customer experience.
• Premium Matchday Booking Management: Coordinate Premium matchday hospitality bookings with clients, ensuring accuracy of requirements and timely communication with them regarding ticketing, itineraries, menus, dietary requirements and an 'over and above' level of customer service.
• Matchday Logistics: Collaborate with internal teams to ensure the smooth execution of Premium hospitality offerings along with clients' varying requirements, as well as effectively raising client feedback during and post-match with the relevant personnel.
• Matchday Delivery: Support the Commercial Team to deliver an exceptional matchday experience to all guests, whether that be overseeing mascots, assisting at Main Reception or facilitating sponsor experiences.
• Other duties and responsibilities as required by line manager.

Upholding and promoting the Club's policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications

• Confidence to interact, engage with and build professional relationships with a diverse range of matchday and non-matchday clients.
• An eye for identifying potential issues and troubleshooting.
• A collaborative spirit and the ability to work well within a diverse team environment.
• Strong organisational skills to handle and prioritise multiple tasks and meet deadlines in a fast-paced environment.
• Flexibility to adapt to the dynamic nature of the sports industry and irregular working hours during matchdays and events.
• Attention to detail and a can-do, problem-solving attitude and growth mindset.
• A good degree of business acumen and be able to spot commercial opportunities.
• The attitude of a self-starter who does not require micromanagement and can work independently.
• Proficiency in all Microsoft Office programs (Word, Outlook, Excel etc.).
• A degree in Event Management, Hospitality, Business Administration, or a related field (desirable).
• Excellent verbal and written communication.
• Previous experience in event management, hospitality, or customer service roles (desirable).
• Experience in working with Salesforce or similar CRM (desirable).
• Experience in working with Ticketmaster (desirable).

Benefits

• Complimentary match day ticket.
• Reward and Discount Scheme through our Tech Scheme and Simple Health app.
• Health and Wellbeing benefit scheme.
• 20% Discount in our Retail Stores.
• Discounts in various gyms through GymFlex.
• Volunteering Day - 1 Workday off to support a charity of your choice.
• Travel Season Ticket loan.
• Holiday allowance: 25 Days.

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process and/or helping with access in case you are required to come in for an interview.

Safeguarding

Cristal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.