At a Glance
- Tasks: Supervise kiosks and fan zones, ensuring everything is ready for matchdays.
- Company: Join Crystal Palace FC, a historic Premier League club with a vibrant culture.
- Benefits: Enjoy match tickets, discounts, health benefits, and a volunteering day off.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of an exciting team and create memorable experiences for fans.
- Qualifications: Experience in catering or events, strong organisational skills, and a passion for high standards.
The predicted salary is between 24300 - 29700 £ per year.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: Full-time
Deadline: Sunday 9th August 2026
Who we are: We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role: The position ensures all concourse kiosks, fan zones and public catering units are prepared, clean, compliant and ready for matchdays and events. The role focuses on operational readiness, compliance, porter coordination, Hub Leader support, and ensuring smooth matchday execution across the stadium.
Responsibilities:
- Prepare, set up and complete pre-match readiness checks for all kiosks, bars and fan zone units, ensuring cleanliness, equipment functionality, signage, stock presentation and operational readiness.
- Move between units during matchdays/events to ensure smooth, safe and efficient operations, assisting with issue resolution and supporting end-of-day close-down to leave all areas secure, clean and compliant.
- Ensure Hub Leaders receive all operational information, briefings, schedules, allocations and updates required for each matchday, while reinforcing operational standards and key messages.
- Ensure Hub Leaders have the equipment, disposables and operational support required to run their units effectively, resolving issues relating to staffing, equipment, customer flow and compliance.
- Collect, log and communicate feedback, operational issues and risks raised by Hub Leaders before, during and after events.
- Maintain high standards of hygiene, presentation and housekeeping across all concessions, carrying out routine food safety, health & safety and pest control checks, liaising with contractors where required, and ensuring all kiosks remain audit-ready for EHO, Fire Safety and internal inspections.
- Document and maintain licensing records, including refusals and ID checks.
- Coordinate porter activities to ensure kiosks and work areas are cleaned to the required standard before, during and after events, including waste removal, floor cleanliness and general housekeeping.
- Provide clear communication between kiosks, Hub Leaders and the management team, reporting maintenance issues, equipment faults, health & safety concerns and recurring operational risks requiring management action.
- Complete and maintain operational checklists, compliance documentation and post-event reports.
- Support equipment and stock organisation by communicating operational requirements without undertaking stock control duties.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- Experience in a catering, retail, stadium or events environment.
- Understanding of food safety and health & safety procedures.
- Ability to work across a large multi-unit site and manage multiple demands.
- Strong organisational skills with good attention to detail.
- Experience supervising or supporting operational staff. (desirable)
- Familiarity with EHO expectations, HACCP, or compliance-based work. (desirable)
- Experience coordinating cleaning/porter teams. (desirable)
- Hands-on, reliable and calm under pressure.
- Clear communicator with a practical, problem-solving approach.
- Organised, methodical and consistent.
- Takes pride in maintaining high standards across the stadium.
Benefits:
- Complimentary match day ticket
- Reward and Discount Scheme through our Tech Scheme and Simple Health app
- Health and Wellbeing benefit scheme
- 20% Discount in our Retail Stores
- Discounts in various gyms through GymFlex
- Volunteering Day - 1 Workday off to support a charity of your choice.
- Travel Season Ticket loan
- Holiday allowance: 25 Days
Our commitment to Equality: At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment: We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding: Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Concessions Supervisor employer: Crystal Palace FC
Crystal Palace FC is an exceptional employer, offering a unique opportunity to work within a prestigious football club renowned for its commitment to excellence. With a supportive work culture that values flexibility and professional growth, employees can thrive in a dynamic environment while contributing to the development of young athletes. The role of Part-Time Academy Physiotherapist not only allows for meaningful engagement with aspiring players but also provides a chance to be part of a passionate community dedicated to sports and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crystal Palace FC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crystal Palace FC
Don't be shy about reaching out to Crystal Palace FC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concessions Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crystal Palace FC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crystal Palace FC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
