Concessions & Logistics Manager

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: Full-time

Deadline: 22 February 2026

Who we are

Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role

Responsible for the operation and set-up of the 40 kiosks and bars for matchdays and events, including the logistics of stock ordering, distribution and management. Leading the logistics team to set up all hospitality bars, public bars and catering outlets for matchdays and event days. Reporting directly to the Public Catering Operations Manager, the Concessions & Logistics Manager provides day-to-day operational leadership across kiosks, hospitality and event catering, ensuring consistent standards, strong operational discipline and effective people management across all public catering operations. This role exists to own operational execution, standards and consistency across all public catering operations at Selhurst Park.

Responsibilities

• Act as the operational lead for public kiosks, hospitality bars and event catering on matchdays and event days.
• Provide direct line management for the Public Catering department, including casual employees.
• Ensure all catering operations are fully prepared, resourced and compliant for every event.
• Act as the senior operational lead across public catering in the absence of the Public Catering Operations Manager.
• Oversee beverage and catering stock management across the stadium, including: stock levels, ordering schedules, delivery planning, rotation, waste control and accurate reconciliation.
• Work closely with the Stock Controller/Concessions Supervisor and Logistics Team to ensure accuracy, availability and compliance.
• Lead the logistics function for matchdays and events, ensuring timely set-up of all kiosks, bars and catering outlets.
• Liaise with suppliers for operational coordination and delivery management.
• Ensure all operational documentation, stock data and usage reporting is accurate and submitted in line with required timelines.
• Provide operational information and reporting to support the Public Catering Operations Manager and Finance with costings and month-end processes, forecasting and variance (actual vs forecast) analysis, and wage tracking and resource planning.
• Set and maintain high standards of presentation, service and operational discipline across all public catering areas.
• Ensure compliance with Food Safety, Health & Safety, Manual Handling, Licensing requirements.
• Lead on operational risk, equipment safety and safe systems of work for logistics, cellar and service operations.
• Support the development, performance and accountability of Event Catering Manager, Concessions Supervisors, Hub Leaders, Stand Managers and Supervisory teams.
• Enforce operational standards consistently, covering attendance, timekeeping, conduct and safety, and manage staff issues, feedback and escalations in a timely, professional manner.
• Liaise with internal departments, external suppliers and senior stakeholders as required.
• Support or lead when needed, projects including kiosk layouts and reorganisation, menu changes, allergen controls and digital systems (e.g. QR/menu platforms), and process improvements across logistics, stock and staffing.
• Other duties and responsibilities as required by line manager.

Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications

Essential

• Personal Licence
• Proven experience in large-scale catering, stadium, event or multi-site hospitality operations
• Strong background in stock control, logistics and operational reporting
• Demonstrable people management and leadership capability
• High operational standards with a hands-on, delivery-focused approach
• Strong communication skills at all levels
• Ability to work under pressure and adapt to changing priorities

Desirable

• Food Safety Level 2 or higher
• Manual Handling and Health & Safety Training
• Experience managing senior operational roles or multi-team structures
• Commercially aware

Benefits

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Discounts in various gyms through GymFlex
• Volunteering Day - 1 Workday off to support a charity of your choice.
• Travel Season Ticket loan
• Holiday allowance: 25 Days

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.