Academy Receptionist

Job Location: Academy Training Ground, BR3 1NZ

Contract Type: Full-time

Deadline: February 5th 2026

Who we are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy – we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role

Crystal Palace Football Club is seeking a professional, welcoming, and proactive Receptionist to be based at our Academy Training ground, specifically at the Rehabilitation Centre. This role is focused on delivering an excellent front‑of‑house service while ensuring the reception, surrounding areas, and the rehabilitation centre are kept clean, tidy, and presentable at all times. The Receptionist will play a key role in creating a calm, safe, and welcoming environment for players, staff, and visitors.

Responsibilities

• Act as the first point of contact for all visitors to the Rehabilitation Centre, greeting and welcoming them in a friendly, professional, and respectful manner.
• Manage the reception desk at all times, ensuring visitors are directed appropriately and staff are notified of arrivals where required.
• Maintain a consistently clean, tidy, and well‑presented reception and waiting area, ensuring it reflects the high standards of the Club and the rehabilitation environment.
• Carry out regular checks of the reception, waiting areas, and adjacent spaces, taking responsibility for day‑to‑day cleanliness, organisation, and presentation.
• Identify and elevate any cleaning, maintenance, or health and safety issues promptly to the appropriate department.
• Answer, screen, and forward incoming telephone calls in a timely and professional manner, responding to basic enquiries and directing calls as required.
• Manage visitor sign‑in procedures, ensuring all visitors are logged correctly and adhere to site security and safeguarding requirements.
• Support site security by following access protocols and acting as a point of contact for any reception‑related security matters.
• Ensure reception supplies are maintained and replenished as required to support day‑to‑day operations.
• Promote a positive, calm, and professional atmosphere, particularly mindful of individuals undergoing rehabilitation.
• Other duties and responsibilities as required by line manager.
• Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications

• Previous experience in a receptionist or front office role, ideally within a professional environment.
• Excellent communication skills, with a confident, polite, and approachable manner.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• High level of professionalism, discretion, and confidentiality when handling sensitive information.
• Proficient in Microsoft Office (Word, Excel, Outlook) and general administrative processes.
• Strong attention to detail, with the ability to uphold professional standards in all aspects of front‑of‑house presentation.
• Ability to take initiative, supervise front desk processes, and support colleagues when needed.
• Flexible and adaptable approach, with a willingness to support occasional evening or weekend duties as required.
• A team player with a proactive attitude and a commitment to delivering an excellent visitor experience.

Benefits

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Discounts in various gyms through GymFlex
• Volunteering Day – 1 Workday off to support a charity of your choice.
• Travel Season Ticket loan
• Holiday allowance: 25 Days

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club does this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as match‑day fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability‑related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability‑related queries only). For further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.