Personal Cruise Consultant

Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate and looking for a new challenge in the luxury travel industry.

Requirements

Essential Job Duties:

• Meet or exceed established Crystal Cruises Sales & Service standards.
• Identify sales opportunities and close sales over the phone.
• Build long-term relationships with luxury cruise customers.
• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
• Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
• Attend and actively participate in team meetings and training to ensure use of appropriate sales techniques and accurate information communicated to potential guests.
• Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.
• Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.
• Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, special requests.
• Strong verbal and written communication skills including professional telephone etiquette; English and any other additional language is a bonus.
• The ability to handle guest issues and overcome objections.
• Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
• Meeting or exceeding customer booking and revenue goals and properly following up with guests and completing tasks in a CRM within guidelines.
• Maximize conversions by urgently following up with web requests or assigned leads. Completing all profile and itinerary information and following up within expected timeframe.
• Assist guests in resolving minor problems pertaining to new and existing bookings.
• Promote sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
• Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
• Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise-related requests to the appropriate department.
• Follow accurate policies and procedures advising visa & vaccine requirements.
• Make recommendations for process, procedure, and technology improvements.
• Adhere to assigned schedule.
• Sales projects as determined by management.

Schedule:

• Monday to Friday + Saturday availability
• Weekend availability

Work Location:

London office based. Remote working for 1+ days a week is a possibility once probationary period has passed.

£55k-£60k OTE for the first year

Benefits:

• Competitive salary plus commission
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover
• Life Assurance (2x base salary paid out as a tax-free sum)
• Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
• Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
• Employee Assistance Program – includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

Seniority level

Associate

Employment type

Full-time

Job function

Technology, Information and Internet

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