The Role
We are looking for a confident, personable and customer-focused Customer Service Assistant to join a busy solicitors' office.
This is a telephone-based role where you will be the first point of contact for clients and members of the public, handling incoming calls and initial enquiries in a professional and helpful manner.
You will be responsible for understanding the nature of each enquiry, directing callers to the appropriate department or member of staff and ensuring that everyone receives a positive first impression of the firm.
This would suit someone with previous customer service or call centre experience who is confident speaking to people over the telephone. Graduates with excellent communication skills and a genuine interest in developing a career in a professional office environment will also be considered.
Key Responsibilities
Answer incoming telephone calls promptly and professionally.
Act as the first point of contact for clients and members of the public.
Handle initial enquiries, establishing the reason for the call and identifying the appropriate department.
Customer Service Assistant in Watford employer: Crystal Clear Recruitment Ltd
Join a supportive and professional working environment where you can thrive as an Administrator/Receptionist. This role offers a unique opportunity to gain experience across various business areas, including HR support, while being the welcoming face of the office. With a focus on employee growth and a commitment to confidentiality and accuracy, this position is perfect for those looking to make a meaningful impact in their career.
Contact Details:
Crystal Clear Recruitment Ltd Recruitment Team
