At a Glance
- Tasks: Champion quality and drive excellence in luxury care homes across the South East.
- Company: Crystal Care Collection, dedicated to exceptional care and supportive work environments.
- Benefits: Hybrid working, competitive salary, professional development, and a collaborative leadership team.
- Other info: Opportunity for career progression and influence across multiple care homes.
- Why this job: Make a meaningful impact on residents' lives while enhancing care quality.
- Qualifications: 5+ years in care management or quality roles, strong leadership skills, and CQC knowledge.
The predicted salary is between 45000 - 55000 £ per year.
- Regional Quality Manager
- South East Region | East Sussex | Hybrid Working
Champion Quality. Drive Excellence. Improve Lives.
At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and outstanding places to work.
We believe every resident deserves the highest standard of care, and we're passionate about supporting our teams to deliver compassionate, safe and person-centred services every day.
About the Role
As Regional Quality Manager, you'll work closely with General Managers and operational leaders to ensure every home consistently delivers outstanding care and remains fully compliant with regulatory and company standards.
You’ll lead quality improvement initiatives, support inspection readiness, investigate incidents and complaints, and help develop our teams through coaching, mentoring and training.
Your expertise will play a vital role in enhancing resident outcomes while protecting and strengthening the reputation of Crystal Care Collection.
This is a hybrid role requiring regular travel across the South of England, including occasional overnight stays where operationally required.
Key Responsibilities
- Quality Assurance & Governance
- Ensure homes comply with CQC regulations, legislation and Crystal Care Collection policies and procedures.
- Conduct regular audits, governance reviews and quality inspections across the region.
- Develop and implement action plans to drive continuous improvement and address identified risks.
- Support homes in preparing for regulatory inspections and maintaining inspection readiness.
- Care Quality
- Monitor the quality of care delivered, ensuring residents receive safe, effective and person-centred support.
- Review care planning processes and support improvements where required.
- Work collaboratively with residents, families and home teams to resolve care concerns promptly and effectively.
- Leadership & Development
- Deliver coaching, mentoring and training to General Managers and care teams to promote best practice.
- Support homes in embedding a culture of continuous learning and quality improvement.
- Assist with the development and implementation of governance frameworks and quality initiatives.
- Risk & Compliance
- Lead investigations into incidents, complaints and safeguarding concerns where required.
- Identify emerging risks and implement strategies to minimise their impact.
- Maintain accurate records and monitor trends to inform quality improvement plans.
- Stakeholder Engagement
- Build positive relationships with residents, families, regulators, commissioners and healthcare professionals.
- Act as a key point of contact for quality-related matters across the region.
- Work collaboratively with operational teams to ensure consistent standards across all services.
About You
Essential
- Has a minimum of five years' experience in a care management or quality role within adult social care.
- Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
- Has extensive experience of regulatory compliance and quality assurance.
- Possesses excellent knowledge of CQC standards and governance frameworks.
- Has strong leadership, coaching and mentoring skills.
- Is confident analysing data and implementing quality improvement strategies.
- Has excellent written and verbal communication skills.
- Is proficient in Microsoft Office and quality reporting systems.
- Holds a full UK driving licence and is willing to travel extensively.
Desirable
- Experience supporting multiple care homes or regional operations.
- Experience preparing services for CQC inspections and managing post-inspection action plans.
- Knowledge of Person Centred Software (PCS) or similar care management systems.
- Working Pattern
- Monday – Friday
- 40 hours per week
- Hybrid working with regular travel across the South of England and occasional overnight stays.
- Salary
What We Offer
- Hybrid working opportunities
- Ongoing professional development and career progression
- A supportive and collaborative leadership team
- The opportunity to influence care quality across multiple homes
- A rewarding role where your expertise directly improves the lives of residents and colleagues
- Join Our Team
If you're passionate about quality, governance and helping care teams achieve excellence, we'd love to hear from you.
This is an opportunity to make a meaningful impact across our organisation by driving continuous improvement, supporting exceptional teams and ensuring every resident receives the outstanding care they deserve.
We are currently unable to offer sponsorship.
Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.
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Regional Quality Manager in Lewes employer: Crystal Care
Crystal Care Solutions is an exceptional employer dedicated to providing a supportive and nurturing environment for both staff and the young people in our care. With a strong emphasis on professional development, we offer numerous growth opportunities and a collaborative work culture that values innovation and compassion. Located in a vibrant community, our team enjoys a fulfilling career while making a meaningful impact in the lives of young individuals transitioning to independence.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Quality Manager in Lewes
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Crystal Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Crystal Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Crystal Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Regional Quality Manager in Lewes
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Crystal Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Crystal Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Crystal Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Crystal Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Crystal Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Crystal Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
