Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with potential residents and families, promoting our care home services and building strong relationships.
- Company: Crystal Care Collection, dedicated to exceptional care and a supportive work environment.
- Benefits: Competitive salary of £40,000, skill development opportunities, and a positive team culture.
- Why this job: Make a meaningful impact in the care sector while developing your career in a rewarding environment.
- Qualifications: Strong communication skills and a passion for building relationships are essential.
- Other info: Join us at Sherwell Manor, opening June 2026, and be part of an exciting journey.
The predicted salary is between 32000 - 48000 £ per year.
Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your job role will be based in Sherwell Manor in Taunton which is well under construction and will be opening in June 2026. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Sherwell Manor. As we continue to expand and innovate in the Care sector, we are seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
- Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
- Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
- Support the local community by hosting events at the home and attending local events to promote the care home.
- Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
- Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support.
- Train team members to confidently conduct home tours during weekends and evenings.
- Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
- Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
- Use a Marketing Plan to demonstrate support for achieving occupancy targets.
- Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
- Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for?
The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times. Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
£40,000 per annum. Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week. Place of work: Sherwell Manor, Taunton.
Simply apply online here or email [email protected].
Locations
Customer Relations Manager in Somerset, Taunton employer: Crystal Care Group South West
Contact Detail:
Crystal Care Group South West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Somerset, Taunton
✨Tip Number 1
Get to know the company inside out! Research Crystal Care Collection, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you might bump into folks from Crystal Care Collection. Building those connections can give you a leg up when it comes to landing that Customer Relations Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs, especially in customer relations. Highlight your experience in building relationships and enhancing brand visibility – they’ll want to hear how you can make an impact!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop them a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relations Manager in Somerset, Taunton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight your commitment to exceptional service.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight relevant skills and experiences that align with our values of compassion, thoughtfulness, integrity, and excellence. We love seeing how your background fits with what we do!
Be Personable: In your cover letter, be personable and relatable. We’re looking for someone who can build strong relationships, so don’t be afraid to show a bit of your personality. Share stories that demonstrate your interpersonal skills and ability to connect with others.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and it helps us keep everything organised. Plus, it shows you’re keen on joining our team at Crystal Care Collection!
How to prepare for a job interview at Crystal Care Group South West
✨Know Your Audience
Before the interview, take some time to research Crystal Care Collection and their values. Understand their commitment to exceptional care and how they foster a positive environment for both residents and staff. This will help you tailor your responses to align with their mission.
✨Showcase Your Communication Skills
As a Customer Relations Manager, effective communication is key. Prepare examples of how you've successfully built relationships in previous roles. Be ready to discuss how you would engage potential customers and maintain strong connections with families and the community.
✨Demonstrate Your Passion for Care
Crystal Care Collection is looking for someone who genuinely cares about enhancing the lives of others. Share personal stories or experiences that highlight your passion for the care sector. This will show them that you're not just looking for a job, but a meaningful career.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, the team, and the future of Sherwell Manor. This shows your interest in the position and helps you gauge if it's the right fit for you.
