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- Tasks: Engage with potential customers and promote our care home services through innovative marketing strategies.
- Company: Crystal Care Collection, dedicated to exceptional care and a supportive work environment.
- Benefits: Competitive salary, skill development opportunities, and a chance to make a real difference.
- Why this job: Join a passionate team and help create a luxurious living experience for residents.
- Qualifications: Strong communication skills and a knack for building relationships.
- Other info: Exciting career growth in a fast-paced, rewarding environment.
The predicted salary is between 32000 - 48000 £ per year.
Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your job role will be based in Penrose Croft in Helston, Cornwall which is well under construction and will be opening in June 2026. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Penrose Croft. As we continue to expand and innovate in the Care sector, we are seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
- Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
- Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
- Support the local community by hosting events at the home and attending local events to promote the care home.
- Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
- Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support.
- Train team members to confidently conduct home tours during weekends and evenings.
- Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
- Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
- Use a Marketing Plan to demonstrate support for achieving occupancy targets.
- Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
- Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for?
The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It is essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times. Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
£40,000 per annum. Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week. Place of work: Penrose Croft, Helston, Cornwall.
Simply apply online here or email [email protected].
Customer Relations Manager in Helston employer: Crystal Care Group South West
Contact Detail:
Crystal Care Group South West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Helston
✨Tip Number 1
Get to know the company inside out! Research Crystal Care Collection, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you might bump into potential colleagues or even future residents. Building those relationships can give you a leg up in the hiring process.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Relations Manager role. Highlight your communication skills and how you can enhance their brand visibility and customer engagement.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relations Manager in Helston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight your commitment to exceptional service.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight relevant skills and experiences that align with our values of compassion, thoughtfulness, integrity, and excellence. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Crystal Care Collection!
How to prepare for a job interview at Crystal Care Group South West
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Care Collection. Understand their mission, values, and what makes them unique in the care sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Relations Manager, effective communication is key. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you’ve resolved conflicts or addressed concerns, as these stories will highlight your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing enquiries or hosting community events. Practise your responses to these scenarios, focusing on your problem-solving abilities and how you can enhance the customer experience at Penrose Croft.
✨Demonstrate Your Passion for Care
Crystal Care Collection is looking for someone who genuinely cares about providing exceptional service. Be ready to discuss why you’re passionate about the care sector and how you can contribute to creating a positive environment for both residents and team members.
