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- Tasks: Engage with potential customers and promote our care home services through digital marketing and community events.
- Company: Crystal Care Collection, dedicated to exceptional care and a supportive work environment.
- Benefits: Opportunities for skill development, competitive salary, and a rewarding career in care.
- Other info: Join a compassionate team committed to excellence and personal growth.
- Why this job: Make a meaningful impact by fostering relationships and enhancing the lives of residents and their families.
- Qualifications: Strong communication skills and a passion for building relationships in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Parson Ridge. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
- Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
- Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
- Support the local community by hosting events at the home and attending local events to promote the care home.
- Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
- Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support.
- Train team members to confidently conduct home tours during weekends and evenings.
- Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
- Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
- Use a Marketing Plan to demonstrate support for achieving occupancy targets.
- Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
- Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for?
The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.
Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
Place of work: Parson Ridge, Braughton, Devon.
Customer Relations Manager in Barnstaple employer: Crystal Care Group South West
Contact Detail:
Crystal Care Group South West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Barnstaple
✨Tip Number 1
Get to know the company inside out! Research Crystal Care Collection, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you might bump into folks from Crystal Care Collection. Building those relationships can give you a leg up when it comes to landing that Customer Relations Manager role.
✨Tip Number 3
Showcase your skills during interviews! Be ready to share examples of how you've built strong relationships in the past. Use stories that highlight your communication and interpersonal skills, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relations Manager in Barnstaple
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight your commitment to exceptional service.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight relevant skills and experiences that align with our values of compassion, thoughtfulness, integrity, and excellence. We love seeing how your background fits with what we do!
Be Personable: In your cover letter, be personable and relatable. We’re looking for someone who can build strong relationships, so don’t hesitate to show a bit of your personality. Let us know why you’re excited about joining our team at Crystal Care Collection!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Crystal Care Group South West
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Care Collection. Understand their mission, values, and what makes them unique in the care sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Relations Manager, effective communication is key. Prepare examples of how you've successfully built relationships in previous roles. Be ready to discuss how you would engage with potential residents and their families, as well as how you would handle any concerns they might have.
✨Demonstrate Your Passion for Care
Crystal Care Collection is looking for someone who is passionate about providing exceptional care. Share your experiences that highlight your commitment to helping others. Whether it's through community engagement or personal anecdotes, let your passion shine through during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team culture, opportunities for professional development, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.