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- Tasks: Engage with potential residents and families, promoting our care home services and building strong relationships.
- Company: Crystal Care Collection, dedicated to luxury living for residents and a supportive workplace for staff.
- Benefits: Opportunities for skill development, a supportive team environment, and a rewarding career in care.
- Other info: Work Monday to Friday, 09:00-17:00, at our beautiful Parson Ridge location.
- Why this job: Make a meaningful impact in the lives of others while growing your career in a compassionate setting.
- Qualifications: Strong communication skills and a passion for building relationships in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Parson Ridge. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
- Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
- Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
- Support the local community by hosting events at the home and attending local events to promote the care home.
- Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
- Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support.
- Train team members to confidently conduct home tours during weekends and evenings.
- Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
- Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
- Use a Marketing Plan to demonstrate support for achieving occupancy targets.
- Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
- Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for? The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.
Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
Place of work: Parson Ridge, Braughton, Devon.
Locations
Customer Relations Manager in Barnstaple, Devon employer: Crystal Care Group South West
Contact Detail:
Crystal Care Group South West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Barnstaple, Devon
✨Tip Number 1
Get to know the company inside out! Research Crystal Care Collection, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you might meet people connected to the care sector. Building relationships can open doors and give you a leg up in the hiring process.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to customer relations. Think about how you can demonstrate your communication skills and ability to foster relationships – that’s key for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crystal Care Collection team.
We think you need these skills to ace Customer Relations Manager in Barnstaple, Devon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight your commitment to exceptional service.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Relations Manager. Highlight relevant skills and experiences that align with our values of compassion, thoughtfulness, integrity, and excellence. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the skills we need in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Crystal Care Collection!
How to prepare for a job interview at Crystal Care Group South West
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Care Collection. Understand their values, mission, and what makes them unique in the care sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Relations Manager, effective communication is key. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Be ready to demonstrate how you can engage with potential residents and their families, as well as your ability to train team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-life situations. Think about scenarios where you've had to nurture enquiries or manage customer expectations. Practising these responses will help you feel more confident during the interview.
✨Bring Your Ideas to the Table
Crystal Care Collection is looking for someone who can elevate their brand visibility. Come prepared with ideas on how you would promote their services and engage with the community. This shows initiative and that you're already thinking about how to contribute to their success.